Manager, Parking & Transportation (Administrator I), Parking and Transportation Services

About the role

Under the general direction of the Parking and Transportation Director, the incumbent manages the daily operations of parking enforcement, citation appeals, and Travel Demand Programs (TDM) for the University. The position supervises field staff, implements operational procedures, and ensures consistent, high-quality service delivery across multiple campuses. The incumbent ensures compliance with applicable laws, CSU policies, and regulatory requirements while managing contracts, technology systems, and program performance through data-driven analysis. This role supports the development and implementation of parking and transportation initiatives, including commuter and alternative transportation programs, and collaborates with campus partners to improve operational efficiency and customer service. The position exercises delegated authority in personnel management and operational decision-making and serves as acting lead in the Director’s absence to ensure continuity of parking and transportation services.

Responsibilities

• Manage daily parking enforcement and alternative transportation operations across the San Bernardino and Palm Desert campuses, ensuring efficient, consistent, and professional service delivery.
• Supervise Lead Community Service Specialists, Community Service Specialists, full-time staff, and student employees, including recruitment, training, scheduling, performance evaluation, coaching, and corrective action.
• Develop, implement, and update operational policies, procedures, training programs, and citation issuance standards.
• Monitor field performance using data and performance metrics; identify improvement opportunities and implement best practices, technology, and process enhancements.
• Oversee the parking citation appeal process, including initial reviews, customer inquiries, investigations, and timely, consistent, and legally compliant resolutions.
• Ensure compliance with the California Vehicle Code, California Education Code, CSU policies, SCAQMD Rule 2202, and other applicable laws and regulations.
• Serve as project manager for parking enforcement technologies, including License Plate Recognition systems, zone-based pricing, parking equipment, system upgrades, and cross-campus deployments.
• Manage, evaluate, and improve Travel Demand Management programs, including carpooling, public transit, walking, bicycling, and other commuter services.
• Prepare and submit the annual Average Vehicle Ridership report and assist with developing and updating the University’s five-year Transportation Demand Management Plan.
• Manage transportation vendor contracts and services, including ChargePoint, RideLink, Zipcar, Uber, and other providers.
• Coordinate the maintenance, repair, and operational readiness of parking facilities and equipment in partnership with Facilities Planning, Facilities Management, Design and Construction, and Procurement.