Administrative Services Assistant

About the role

The Support Specialist supports healthcare program operations by coordinating enrollment assistance, resolving client service issues, and ensuring continuity of healthcare coverage and medication access for eligible individuals. This role serves as a liaison among case managers, healthcare providers, internal teams, and external vendors to facilitate efficient program operations, provide technical assistance, and improve service delivery.

Schedule

Full-time, Monday–Friday, 8:00 AM–4:30 PM; hybrid with in-office Mondays and as required by business needs. Location: Nashville, Tennessee. Professional reference required.

Responsibilities

• Provide customer support and technical assistance regarding enrollment, eligibility, renewals, documentation, and program procedures.
• Collaborate with case managers and healthcare partners to identify and resolve barriers to coverage, treatment, and medication access.
• Research client-specific issues, coordinate follow-ups, and escalate complex cases to appropriate stakeholders.
• Manage high volumes of telephone calls and electronic communications while delivering professional, timely, and solution-focused customer service.
• Maintain accurate documentation of client interactions, case resolutions, and follow-up activities.
• Coordinate with internal teams, healthcare providers, and vendors to address operational challenges and improve workflows.
• Support quality assurance, data validation, compliance monitoring, and continuous improvement initiatives.
• Maintain confidentiality and comply with applicable healthcare privacy regulations and program requirements.

Requirements

• Bachelor's or master's degree in Health Administration, Public Health, Healthcare Management, or a related field.
• At least four years of customer service experience, preferably in healthcare, public health, health insurance, or health administration.
• Knowledge of healthcare operations, enrollment processes, and client service delivery.
• Strong problem-solving, research, documentation, and issue-resolution skills.
• Excellent written and verbal communication, organizational, and time-management skills.
• Ability to manage multiple priorities, adapt to changing procedures, and maintain accuracy in a moderately paced environment.
• Proficiency in Microsoft Office and experience with databases, case management systems, or electronic information systems.
• Ability to work legally in the United States and maintain confidentiality in accordance with applicable privacy requirements.

Qualifications

• Experience with healthcare assistance programs, insurance enrollment, benefits coordination, or publicly funded healthcare services.
• Knowledge of healthcare access, medication assistance programs, and insurance coverage options.
• Experience providing technical assistance to case managers, healthcare professionals, or community partners.
• Experience supporting state- or federally funded healthcare programs.