Manager Order & Billing Operations- ATI

About the role

We are seeking a Manager of Order & Billing Operations to lead our regional teams in ensuring accurate and timely order processing, invoicing, and client support. Reporting to the Director of Order & Billing, this role will serve as an escalation point for complex issues, collaborate with Sales and Client Success teams, and drive process improvements to enhance customer experience and revenue goals.

Responsibilities

• Build and maintain client relationships through proactive communication, resolving inquiries, and ensuring accurate documentation.
• Serve as an escalation point for complex client and internal issues, providing timely and professional resolution.
• Partner with Sales teams to guide quoting, order setup, and invoicing processes, ensuring accuracy and compliance with contracts.
• Oversee one regional Order & Billing teams, driving performance, coaching, and accountability to deliver exceptional customer service.
• Monitor revenue processes including invoicing, returns, and rebills, and support end-of-quarter and end-of-year close activities.
• Collaborate cross-functionally with Sales, Client Success, Credit, and other departments to streamline workflows and resolve issues.
• Lead process improvements by defining standards, participating in system rollouts, and ensuring team readiness for new tools and updates.
• Analyze and optimize operations using multiple systems (D365, Great Plains, Tableau) to enhance efficiency and customer experience.

Requirements

• Bachelor’s degree preferred; High School Diploma and equivalent work experience required.
• Proficient in Microsoft Office applications - Word, Outlook, D365, Excel, PowerPoint.
• Experience with developing standard operating procedure documentation, and process change implementation.
• Prior supervisory experience preferred.
• Excellent verbal, analytical, organizational, writing and presentation skills.
• Strong analysis, critical thinking, and evaluation abilities.
• Familiarity with generally accepted accounting principles (GAAP), accounting methods, and audit procedures preferred.
• Experience utilizing and guiding the scalability/best practices of MS Great Plains, MS D365 CRM, Canvas App, or comparable CRM/CPQ tools is preferred.
• Experience working with internal or external auditors preferred.
• Provide continuous feedback to direct reports for accountability, maximum efficiency, and collaboration.
• A desire to respond quickly, professionally, and accurately to all clients and other employees of the organization.
• Work effectively in cross-functional and matrix teams.
• Proven strong leadership and supervisory skills to keep a team focused on excellent customer service.
• Adapt well to a changing and rapidly growing environment.
• Proven organizational and time management skills.

Qualifications

• Experience working in a healthcare or learning technology industry.
• Knowledge of healthcare regulations and compliance requirements.
• Experience with healthcare billing and coding.
• Understanding of healthcare provider reimbursement models.

Skills

• Strong project management and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

Benefits

• Health, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) with company match.
• Paid time off and parental leave.
• Employee assistance program.
• Other employee wellness programs such as Headspace and Airvet.
• Charitable matching program.

Pay

The current full-time annualized hiring range for this role is $80,800.00-$115,500.00 and does not include discretionary bonus or sales incentives, if applicable. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors.

Schedule

This position will work a hybrid schedule from our Leawood, KS office location preferred. Remote will be considered within the United States.