Manager, Billing

About the role

The Billing Manager oversees all aspects of the client billing process, including system and data maintenance, continuous process improvements, revenue recognition accuracy, and team development.

Responsibilities

• Oversee semi-monthly billing process, ensuring accurate and timely distribution of client invoices and resolution of reconciling items.
• Serve as the authoritative billing contact with PBM partners for complex billing matters, regulatory requirements, and contractual terms related to revenue and client invoicing.
• Ensure appropriate revenue recognition for existing and new revenue streams, including monthly accruals and deferrals.
• Review monthly close tasks prepared by Billing Coordinators and Senior Billing Accountant, evaluating balance sheet and income statement accounts for proper activity.
• Act as a liaison between the billing team and other departments, including Account Management, Broker Relations, and Product/IT.
• Partner with leadership of other Accounting teams (Accounts Receivable, Commissions, Financial Risk) to ensure seamless client-facing interactions.
• Supervise and develop a team of 8-10 employees through frequent one-on-ones, skip-level meetings, and weekly team meetings.
• Conduct periodic reviews of process documentation to ensure proper controls, efficiencies, and adaptation to changing business dynamics.
• Monitor the ticketing system for clients and internal departments, ensuring service level standards are met and ticket volume is properly distributed.
• Maintain and administer billing technology tools in collaboration with internal Product/IT teams.
• Design and review monthly audits of client fees, investigating discrepancies for root cause analysis.
• Prepare documentation and assist with the annual external financial statement audit.
• Maintain accuracy of the Confluence Accounting site.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Accounting or Finance required.
• 5+ years of experience in a directly related accounting role.
• Experience managing a team of 5+ employees.
• Advanced Microsoft Excel skills.
• Demonstrated experience with process documentation and implementing process improvements.
• Ability to manage multiple assignments simultaneously and meet deadlines.
• Well-developed written and oral communication skills.

Preferred Qualifications

• CPA license.
• Pharmacy benefit industry experience.

Pay

The anticipated hiring range for this role is $88,000 to $110,000 annually. Final compensation will be determined based on experience, skills, knowledge, and internal equity. This role is also eligible for short-term incentives, with amounts varying by individual and business goals.

Benefits

• Remote-first work environment.
• Choice of HDHP or PPO Medical plan, with 100% of HDHP premiums covered for you and eligible family members.
• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance with 100% of premiums covered (including family coverage for Dental and Vision).
• Additional buy-up options for Short- and Long-Term Disability and Life Insurance.
• 401(k) with an employer match up to 3.5% after 60 days.
• Community Service Day to support volunteer activities.
• 10 company holidays, including MLK Day, Juneteenth, and the day after Thanksgiving, plus a floating holiday.
• Reimbursement for high-speed internet and provision of a computer and monitors.
• Tuition reimbursement for accredited degree programs.
• Paid New Parent Leave for adoption or birth.
• Pet insurance.
• Robust mental health benefits and EAP services through Spring Health.