Manager, Billing Operations

Job Description As a key leader within the Finance Department, the Billing Manager is responsible for overseeing the firm's billing operations and leading a high-performing hybrid team that supports attorneys and clients across the firm. Reporting to the Director of Billing & Collections, this role ensures the timely, accurate, and efficient execution of the firm's billing processes while delivering exceptional service to both internal and external clients. The ideal candidate is a collaborative leader with strong law firm billing experience, a passion for process improvement, and the ability to build strong relationships with attorneys, clients, and business professionals. This individual will drive operational excellence, support revenue-cycle performance, and champion continuous improvement initiatives that enhance efficiency, accuracy, and the overall client experience. Responsibilities Lead the end-to-end monthly billing cycle, including prebill generation, distribution, review, editing, invoice processing, and final invoice deliveryMonitor departmental productivity, workload distribution, and billing performance metricsIdentify opportunities to streamline workflows, improve controls, and enhance billing efficiencyManage, mentor, and develop a team of billing professionals in a hybrid work environmentFoster a culture of accountability, collaboration, responsiveness, and exceptional client serviceProvide coaching, training, and professional development opportunities to support team growth and succession planningPartner with Billing Supervisors to ensure consistent procedures, knowledge sharing, and cross-training across the departmentOversee billing-related aspects of attorney, client, and matter onboardingCollaborate with Finance, Pricing, New Business Intake, Conflicts, and Practice Management teams to facilitate seamless onboarding and implementationWork with Finance Operations and Technology teams to improve system functionality, automation, and reporting capabilitiesSupport billing-related projects, system enhancements, testing initiatives, and process improvement effortsAct as an escalation point for complex billing inquiries and attorney requestsDevelop strong working relationships with attorneys, clients, and business services professionalsMaintain a proactive, solutions-oriented approach to supporting firm and client needs. Qualifications Bachelor’s Degree preferred (Finance, Accounting, or Business-related field) Minimum 7 years of progressive billing, revenue management, accounting, or finance experience, preferably within a law firm or professional services environmentDemonstrated success managing and developing high-performing hybrid or remote teamsStrong understanding of legal billing practices, client billing requirements, and revenue-cycle operationsExcellent analytical, organizational, and problem-solving skillsStrong written and verbal communication skills with the ability to effectively interact with attorneys, clients, and senior leadershipAbility to manage multiple priorities and deadlines in a fast-paced environmentAdvanced proficiency with Microsoft Excel and financial management systems The salary range for this role is $120,000 - $145,000 and represents the Firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, qualifications and location. About Us Known for its commitment to action and tangible results, Cozen O'Connor has rapidly grown to become one of North America's fastest-growing law firms. Offering full-service expertise in litigation, business law, and government relations, the firm serves a diverse clientele, including global Fortune 500 companies, growing middle-market firms, startups, and high-profile individuals. Established in 1970, Cozen O’Connor has more than 1,000 attorneys who help clients manage risk and make better business decisions. The firm counsels clients on their most sophisticated legal matters in all areas of the law, including litigation, corporate, and regulatory law. Representing a broad array of leading global corporations and middle market companies, Cozen O’Connor services its clients’ needs through 35 offices across two continents. The firm is consistently ranked among the top 100 law firms in America and has received recognition from prestigious legal and business organizations such as Chambers & Partners, The American Lawyer, The Legal 500, and Best Lawyers. Cozen O'Connor is dedicated to excellence and strives to achieve the right results for its clients, no matter how complex or critical the legal challenges may be. Cozen O’Connor is committed to fostering greater inclusion in the legal profession. We understand the organizational effectiveness that comes from welcoming and valuing differences within the firm, and we know that assembling a team with a breadth of perspectives and experience is necessary to provide the highest quality legal service. We encourage candidates to apply and join us in this effort. Cozen O'Connor actively welcomes applicants who have previously left the workforce and are looking to return to their careers. Gaps in experience are not penalized. Cozen O’Connor is an Equal Opportunity Employer, including disabled and veterans.