Manager, Operations - 2nd Shift

Location: 9394 Sephora Way, Avon, IN 46123, United States

About the role

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Responsibilities

• Lead the team with operational excellence by supervising exempt and non-exempt staff within an assigned shift or department, including oversight of safety, housekeeping, and sanitation activities.
• Demonstrate business leadership by creating and achieving short- and long-term strategic and tactical plans for the Distribution Center (DC).
• Drive results by promoting team collaboration and accountability for meeting performance objectives, building and motivating cross-functional teams.
• Ensure direct reports receive proper coaching and development to effectively manage their departments.
• Manage the efficient allocation of equipment and labor resources to meet service levels and budgets consistently.
• Collaborate with Maintenance, Asset Protection, Human Resources, Finance, and other key support groups to align efforts across DCs and functions in retail and e-commerce environments.
• Develop preventative measures by analyzing quantitative, qualitative, and trend data to positively impact productivity.
• Contribute to policy and program development through consistent administration and execution of policies affecting daily work activities.
• Engage and inspire by administering policies fairly, counseling associates on performance and behavioral concerns, and role-modeling teamwork.
• Lead others in adhering to company safety, performance, state, and OSHA rules, policies, and regulations to ensure safe working practices.
• Demonstrate Sephora’s values: Grow Together, Win Together; Imagine Fearlessly and Make it Happen; Inspire, Uplift, and Create; Lead with Passion and Heart; and Welcome All to the World of Beauty.

Requirements

• Five to ten years of relevant work experience in a distribution center environment.
• Experience working with a Warehouse Management System (WMS) and/or ability to quickly develop proficiency in systems such as Blue Yonder, Autostore, or Pouch Packing.
• Ability to develop a comprehensive understanding of all aspects of the production floor, including Inbound, Outbound/Shipping, Dotcom, and Inventory Control.
• Ability to delegate and develop exempt leaders and lead large teams of up to 300 associates.
• Knowledge of distribution operating systems and all aspects of warehouse, production, logistics, and transportation-related activities.
• Flexibility and adaptability to respond to a fast-paced, high-volume environment while managing multiple tasks against competing priorities.
• Proven analytical abilities and strong interpersonal skills.
• Strong working knowledge of MS Office applications, especially Excel.

Pay

The annual base salary range for this position is $99,025.00 - $110,675.00. The actual base salary offered depends on factors such as qualifications, experience, skills, education, certifications, and geographic location. Individuals in this position may also be eligible for bonuses.

Benefits

• Health: Medical, dental, and vision coverage, fully covered disability and life insurance.
• Wealth: Competitive 401k with a 4% match, FSA and HSA programs, and a Student Debt Retirement plan where student loan payments qualify for the 401k match.
• Balance: Paid time off, sick paid time off, and protected leave.
• Growth: Access to development programs, tuition reimbursement, and mentorship.
• Perks: 30% discount on all merchandise/services, opportunities for free product ("gratis"), and flash sale discounts on LVMH brand products.
• Support: Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse, plus volunteer and donation matching.