Manager, Operations - 2nd Shift

About the Opportunity

ReturnPro is seeking an experienced Operations Manager to lead the second shift at one of our high-volume reverse logistics facilities—FORTX, BENAR, or FRAKY. Reporting to the Assistant General Manager, you will oversee the night shift's operations, including receiving, grading, testing, refurbishment, return-to-vendor, and fulfillment, while managing a team of departmental supervisors.

Responsibilities

• Run the second shift end-to-end: open the shift, set the production plan, balance labor against volume, and close out with clean handoff to first shift
• Drive uptime, throughput, and quality across all night-shift work streams: receiving, grading, testing, refurb, return-to-vendor, and fulfillment
• Track and report shift-level KPIs in a daily and weekly cadence; identify performance gaps and execute corrective action without waiting for direction
• Maintain inventory accuracy and control across the shift; ensure clean documentation and audit-ready records for all production and movement
• Partner with day-shift leadership on cross-shift continuity, equipment readiness, and 24-hour facility performance against plan
• Support the AGM and GM with budget input, P&L tracking, and General Ledger accuracy for shift-level cost categories

Qualifications

• Bachelor’s degree in business, logistics, management, or related field — or equivalent operational management experience
• 5+ years of warehouse, logistics, or inventory operations management experience, with demonstrated supervisor-leadership track record
• Direct experience in reverse logistics, distribution, or high-volume processing; prior 2nd or 3rd shift leadership a strong plus
• Working knowledge of production and manufacturing processes, quality systems and standards, and process improvement techniques
• Working knowledge of business and finance principles, human resources practices, and budget/P&L fundamentals
• Working knowledge of OSHA, EPA, and other health and safety standards and compliance requirements

Skills & Competencies

• Strong autonomous decision-maker: comfortable being the most senior leader on the floor without constant corporate overlap
• Excellent interpersonal, negotiation, and conflict resolution skills; can de-escalate live floor issues and rebuild momentum quickly
• People leader: develops supervisors through active coaching, holds a high bar, and creates the kind of team people want to work nights for
• Strong verbal and written communicator — clear with frontline teammates, credible with corporate, and reliable on cross-shift handoffs
• Strong time management, organization, and attention to detail; manages competing priorities under shift-time pressure
• Acts with integrity, professionalism, and confidentiality; embodies ReturnPro’s values of People, Adaptability, Partnership, Sustainability, and Continuous Improvement