Manager, Operations - 2nd Shift

About the Role

As the Manager, Operations, you will coordinate and oversee the day-to-day management of a distribution department. You will ensure facility and organizational goals and objectives are achieved while performing other related duties, special projects, or assignments as required.

This role operates on a Sunday 6:30 PM–5:00 AM, Monday–Wednesday 5:00 PM–3:30 AM shift.

Responsibilities

• Oversee a department in our distribution facility with a focus on meeting or surpassing goals and targets.
• Build high-performing teams by providing guidance and support for all hourly colleagues.
• Generate reports for management to keep them informed on key metrics.
• Ensure departments excel in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution of plans.
• Conduct presentations to senior management as needed.
• Continuously analyze work processes to identify optimization opportunities and implement improvements.
• Cultivate a work culture dedicated to superior customer service and success.
• Collaborate with peers to ensure clear communication and effective handoffs between shifts, maintaining operational efficiency.
• Establish and maintain procedures and metrics to guarantee customer satisfaction levels are achieved.
• Manage all aspects of inventory control.
• Review analyses of activities, costs, operations, and forecast data to assess department progress toward stated goals and objectives.
• Create a safe work environment for staff, including the development and enforcement of Safe/Smart work practices and compliance with safety programs.
• Collaborate with IT as a user for systems development and refinement to enhance operations, productivity, and service levels.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree or equivalent work experience in a related field.
• Heavy lifting, constant moving, standing, and reaching with arms and hands.
• Prolonged periods of standing/walking around the facility or department.
• Ability to lift at least 50 lbs., stoop, kneel, crouch, and climb ladders.
• May involve reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays.

Skills

• Leadership and Management: Oversee the distribution department, providing guidance and support to direct reports with exceptional leadership, mentoring, and coaching skills.
• Analytical and Problem-Solving: Continuously analyze work processes, identify optimization opportunities, and implement improvements. Review analyses of activities, costs, operations, and forecast data to assess progress toward goals.
• Communication and Interpersonal: Conduct presentations to senior management with strong written and oral communication skills. Demonstrate interpersonal competencies, including integrity, trust, adaptability, motivation, coaching, mentoring, and initiative. Be proactive, responsive, detail-oriented, and effective in a fast-paced environment.
• Business Acumen: Oversee industry understanding of warehouse management, negotiation skills, and strategic/tactical planning. Demonstrate proficiency in problem analysis.

Benefits

• Competitive pay and comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Tuition reimbursement.
• Colleague Resource Groups for community building.
• Volunteer opportunities.