Manager, Operations - 2nd Shift

About the role

ReturnPro Retailers are revolutionizing the reverse supply chain, focusing on returns as a strategic opportunity rather than a cost center. Our mission is to recover and repurpose products from returns, diverting over 100 million pounds of product from landfills annually. We are seeking an experienced Operations Manager to lead the night shift at one of our high-volume reverse logistics facilities.

Responsibilities

• Run the second shift end-to-end: open the shift, set the production plan, balance labor against volume, and close out with clean handoff to first shift
• Drive UPH, throughput, and quality across all night-shift work streams: receiving, grading, testing, refurb, return-to-vendor, and fulfillment
• Track and report shift-level KPIs in a daily and weekly cadence; identify performance gaps and execute corrective action without waiting for direction
• Maintain inventory accuracy and control across the shift; ensure clean documentation and audit-ready records for all production and movement
• Partner with day-shift leadership on cross-shift continuity, equipment readiness, and 24-hour facility performance against plan
• Support the Assistant General Manager and General Manager with budget input, P&L tracking, and General Ledger accuracy for shift-level cost categories

Qualifications

• Bachelor’s degree in business, logistics, management, or related field — or equivalent operational management experience
• 5+ years of warehouse, logistics, or inventory operations management experience, with demonstrated supervisor-leadership track record
• Direct experience in reverse logistics, distribution, or high-volume processing; prior 2nd or 3rd shift leadership a strong plus
• Working knowledge of production and manufacturing processes, quality systems and standards, and process improvement techniques
• Working knowledge of business and finance principles, human resources practices, and budget/P&L fundamentals
• Working knowledge of OSHA, EPA, and other health and safety standards and compliance requirements

Skills & Competencies

• Strong autonomous decision-maker: comfortable being the most senior leader on the floor without constant corporate overlap
• Excellent interpersonal, negotiation, and conflict resolution skills; can de-escalate live floor issues and rebuild momentum quickly
• People leader: develops supervisors through active coaching, holds a high bar, and creates the kind of team people want to work nights for
• Strong verbal and written communicator — clear with frontline teammates, credible with corporate, and reliable on cross-shift handoffs
• Strong time management, organization, and attention to detail; manages competing priorities under shift-time pressure
• Acts with integrity, professionalism, and confidentiality; embodies ReturnPro’s values of People, Adaptability, Partnership, Sustainability, and Continuous Improvement