Manager, Onsite Services

Work Location Type: Hybrid

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion.

Pay

The anticipated base pay compensation range for this position is $95,000.00 – $158,400.00. This role is eligible for an incentive target of up to 15%, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• 6 free sessions each year with a licensed therapist to support emotional wellbeing
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
• Employee discounts, tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents

Responsibilities

• Become the customer's first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the District efforts for assigned KeepStock (Grainger's vendor managed inventory solution) engagements and on-site customer service activities
• Build strong partnerships to facilitate success, allowing Grainger to effectively extend its reach into customer locations and provide superior service

KeepStock Management/Leadership

• Manage a team of 10 to 20 Onsite Service Representatives/Specialists who maintain inventory in customer accounts helping customers save time and money
• Use Grainger network to collaborate within multiple teams to achieve results
• Implement Leader Plan which includes assessing and prioritizing, coaching and teaching, hiring top talent
• Promote strong team member engagement and support team member development

Financial Performance/Resource Management

• Manage projects by allocating resources ensuring return on investment and profitability
• Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization
• Ensure the right solutions and resources are being offered/deployed to customers
• Ensure optimal customer survey satisfaction levels

Business Partnerships to Influence Growth

• Partner with internal Grainger teams to provide KeepStock expertise to develop a tailored strategy that supports customer business pressures and goals
• Be a business steward by understanding how Sales and Service teams collaborate to drive profitable revenue growth and improve service levels

Requirements

• 5+ years of retail, manufacturing, or industrial business experience with direct leadership experience
• Understanding of financial and economic concepts
• Experience leading in a matrixed environment
• Experience in building and working effectively within different teams
• Strength in process improvement, ownership and control, and project management
• Experience leading and working towards goals with a remote team