Service Delivery Manager (onsite)

About the role

NTT DATA seeks a Service Delivery Manager to join our team in Detroit, MI.

Responsibilities

• Lead technology transition and divestiture initiatives between clients
• Serve as the primary representative for the team in meetings and communications with leadership and key stakeholders
• Develop, maintain, and execute project plans supporting the migration of devices, services, and technology assets
• Drive service transition activities to ensure successful completion of separation and integration objectives
• Coordinate and provide oversight of onsite technical resources supporting transition efforts
• Manage asset tracking and device migration activities throughout the transition lifecycle
• Monitor project milestones, risks, dependencies, and deliverables while providing regular updates to leadership and stakeholders
• Facilitate collaboration across technology teams, operational leaders, and partner organizations
• Identify opportunities to accelerate timelines and improve service delivery outcomes
• Support governance, reporting, and change management activities throughout the transition
• Ensure service delivery aligns with organizational objectives, timelines, and operational requirements

Requirements

• Minimum of 3 years of experience in Service Delivery Management, Project Management, Technology Operations, or a related field
• Experience leading complex technology transition, migration, transformation, or operational initiatives
• Strong stakeholder management and relationship-building skills
• Experience partnering directly with leadership and executive stakeholders
• Excellent communication, facilitation, organizational, and problem-solving skills
• Ability to manage competing priorities in a fast-paced, evolving environment
• Experience developing and maintaining project plans, timelines, and reporting metrics
• Ability to work primarily onsite in Detroit, Michigan

Preferences

• Experience supporting mergers, acquisitions, divestitures, joint ventures, or organizational transition initiatives
• Experience within healthcare technology environments
• Experience with ServiceNow and IT Service Management (ITSM) processes
• Knowledge of IT asset lifecycle management and technology deployment initiatives
• Experience managing service delivery across multiple organizations or business units
• Bachelor's degree in Business, Information Technology, Healthcare Administration, or a related field preferred; equivalent experience will be considered

Pay

The starting pay range for this role is $65.00-68.00 hourly, depending on factors including work location, relevant experience, technical skills, and qualifications.

Benefits

• Medical, dental, and vision insurance
• Flexible spending or health savings account
• AD&D insurance
• Employee assistance program
• 401k program participation
• Additional voluntary or legally-required benefits