Onsite Manager

Location: Santa Ana, CA (Onsite)

Compensation: $70,000 - $75,000 annually + Bonuses. Compensation in this range will be determined based on experience, skills, geographical location, and internal equity considerations.

Employment type: Full-Time, Exempt

Travel is expected approximately 20% locally for this position.

About the role

As an On-Site Manager supporting one of Eastridge's fastest-growing Strategic Accounts, you will serve as the primary onsite partner to both our client and temporary workforce. This role is responsible for overseeing the day-to-day operations of a high-volume contingent workforce, including employee relations, onboarding and compliance, client relationship management, operational execution, and recruiting support. As the account continues to scale, you will play a key role in developing processes, driving operational excellence, and building trusted partnerships with client leadership.

Responsibilities

• Build and maintain a strong partnership with the client and hiring managers to provide knowledge and guidance regarding program processes, policies, guidelines, and next steps.
• Maintain a positive relationship with hiring managers by acting as their main point of contact for any questions. Escalate issues when appropriate.
• Provide process support for the Hiring Managers to assist managers through contingent worker extension and break in service requests through a manual process. Manage, track, and report the exceptions utilizing a cloud-based system and G-Suite.
• Serve as the primary onsite business partner to client leadership, building trusted relationships while proactively identifying opportunities to improve workforce performance, operational efficiency, and employee experience.
• Partner with internal recruiting teams to support hiring efforts while assisting with recruiting activities as needed to ensure hiring goals and weekly start classes are achieved.
• Create sourcing strategies that are tailored for each requisition.
• Conduct candidate interviews in-person, via Skype, or FaceTime.
• Develop relationships with hiring managers and build business partnerships.
• Manage and communicate daily attendance, absences, illnesses, work-related injuries, requisition management.
• Implement and maintain timekeeping system.
• Ensure managers are knowledgeable and abide by the Contingent Workforce program policies and requirements. Monitor program activities and mitigate compliance issues.
• Ensure all onboarding activities, I-9 documentation, background check processes, and compliance requirements are completed accurately and within established timelines.
• Facilitate a smooth and timely onboarding of contingent workers by clearly outlining the requirements and process of onboarding and responding to managers' questions in a timely fashion.
• Respond to other operational issues as they arise, report, and escalate to program manager as needed.
• Develop and implement scalable processes and best practices to support a rapidly growing contingent workforce while ensuring compliance and operational consistency.
• Conduct/participate in status meetings with managers bi-monthly, surveying clients regarding perception of service. Proactively identify opportunities and create efficiencies that add value.
• Address employee questions and concerns.
• Assist with exit interviews and quality control checks.
• Facilitate employee transfers between departments or shifts.
• Assist in ensuring all Oasis policies and procedures are being followed by each contingent employee.

Requirements

• 3+ years of experience in staffing, workforce management, onsite account management, branch operations, or a related client-facing operations role.
• Staffing and/or recruiting experience, preferably supporting temporary or contingent workforces.
• Proven ability to build and maintain strong relationships with clients, hiring managers, and internal stakeholders, while establishing effective partnerships across all levels of an organization.
• Experience managing employee onboarding, compliance, and workforce administration.
• Demonstrated ability to effectively manage multiple priorities and deadlines in a fast-paced, high-volume environment.
• Strong verbal and written communication skills, with the ability to communicate effectively in one-on-one and group settings.
• Strong organizational, analytical, and problem-solving skills.
• Ability to work independently while effectively prioritizing workload and collaborating across teams.
• Demonstrated ability to manage and resolve complex client situations with professionalism and sound judgment.
• Comfortable working onsite full-time and partnering directly with client leadership.

Preferred Qualifications

• Experience supporting high-volume hourly or contingent workforces (75+ associates preferred).
• Previous onsite staffing, MSP, RPO, strategic account management, or branch management experience.
• Experience managing employee relations, attendance, performance coaching, and workplace concerns.
• Experience developing or improving operational processes, workflows, or best practices.
• Experience working in a metrics-driven environment with responsibility for KPIs, service levels, and compliance.
• Previous leadership or people management experience, including coaching or mentoring team members.

Benefits

• Employee Stock Ownership Plan (ESOP), a tax-qualified retirement benefit plan.
• Medical, Dental, Vision, Life Insurance.
• 401(k) plan, Roth IRA, and Flexible Spending Account offerings.
• Paid Time Off and Sick time.
• 12 Paid Holidays annually.
• Tuition Reimbursement Program.
• Health and Wellness benefits.
• Pet Insurance.
• Company-sponsored Volunteer Events.
• Corporate Discounts - 20-60% off on certain movies, hotels, concerts, sporting events, and more.

About Eastridge Workforce Solutions

At Eastridge Workforce Solutions, we do more than connect people with jobs. We help individuals build meaningful careers. For over 50 years, companies have trusted us to deliver innovative Professional and High-Volume recruiting solutions that make attracting and managing talent simple, scalable, and successful.

As a 100% employee-owned company (ESOP), every team member shares in our success. As the company grows, so does your equity and long-term wealth-building potential. When you join Eastridge, you’re not just an employee. You’re an owner, empowered to grow your career while benefiting directly from the value you help create.

Our culture is built on servant leadership, career development, and continuous innovation. We are committed to providing opportunity and enrichment through work and delivering top-tier service to help both clients and candidates thrive.

At Eastridge, we foster an inclusive and supportive workplace where every team member has the opportunity to succeed. If you're excited about this role but don’t meet every qualification, we encourage you to apply. You may be the perfect fit for this or another opportunity with us.