Manager Omni-Channel

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow.

About the role

The Manager, Omni-Channel - Animal Health is responsible for shaping and executing omni-channel strategies that strengthen customer engagement, support commercial growth, and improve the customer experience across the U.S. Animal Health business. This role leads the coordination of digital and channel-based initiatives across distributor, partner, and eCommerce touchpoints, with accountability for how J&J MT Surgery products and incentives are positioned on the third-party eCommerce site Vetcove. The Manager partners closely with Sales, Marketing, Finance, Operations, and external channel partners to optimize digital merchandising, promotional execution, campaign alignment, and channel performance, while translating insights into actions that improve visibility, conversion, and business results.

Responsibilities

• Lead omni-channel initiatives for the U.S. Animal Health business, including coordination of customer-facing programs across distributor, digital, and third-party commerce channels to support commercial objectives.
• Own the strategy and execution for how J&J MT Surgery products, offers, and incentives are positioned on the third-party eCommerce site Vetcove, ensuring strong product visibility, accurate content, and alignment with business priorities.
• Partner with internal stakeholders and external channel partners to optimize digital merchandising, campaign execution, promotional placement, and customer journey performance across key commerce touchpoints.
• Coordinate cross-functionally with Key Account Management, Marketing, Finance, Operations, and Supply Chain to align omni-channel strategies with pricing, inventory, launches, promotions, and broader commercial priorities.
• Monitor channel and campaign performance through KPIs, identify opportunities to improve visibility and conversion, and provide actionable recommendations to enhance omni-channel effectiveness.
• Support development and execution of channel-specific campaigns, new product launches, promotional calendars, and partner programs to ensure consistent messaging and seamless customer experiences.
• Maintain high standards of execution by ensuring accurate product content, effective incentive placement, disciplined project management, and compliance with applicable company policies and commercial processes.

Supports omni-channel strategy and execution for the U.S. Animal Health business across digital, distributor, and third-party commerce environments, with responsibility across the following areas:

• Omni-channel planning and execution across customer touchpoints, including distributor programs, eCommerce environments, and integrated commercial campaigns.
• Ownership of third-party eCommerce execution, including product content, merchandising, promotional placement, and incentive visibility on Vetcove.
• Cross-functional collaboration with commercial, operational, and partner teams to align omni-channel activities with launches, promotions, pricing, and customer engagement priorities.
• Performance monitoring and continuous improvement across channel programs through insight generation, execution tracking, and optimization of customer-facing experiences.

Requirements

• Minimum 5 years of relevant experience in omni-channel marketing, digital commerce, channel management, commercial execution, sales operations, or a related field.
• Experience managing digital or third-party commerce channels, online product merchandising, promotional execution, or channel partner programs.
• Demonstrated strategic thinking, project management, and problem-solving skills, with the ability to manage multiple priorities in a dynamic environment.
• Track record of success working within a matrix organizational environment and collaborating effectively across sales, marketing, finance, supply chain, and operations teams.
• Demonstrated operational discipline with the ability to manage campaign calendars, partner deliverables, timelines, and multiple concurrent priorities.
• Strong communication, collaboration, stakeholder management, and execution skills.

Qualifications

• Bachelor’s degree required; Business, Marketing, Analytics, Communications, eCommerce, or a related field preferred.
• Advanced degree preferred.
• Experience supporting omni-channel customer journeys, commercial campaigns, distributor strategy, or go-to-market execution is preferred.
• Experience with digital merchandising, eCommerce platforms, content management, and performance reporting tools is preferred.
• Strong business acumen and the ability to translate channel performance insights into practical recommendations that influence decision-making are preferred.
• Experience with campaign execution, customer engagement strategy, digital shelf optimization, or channel performance management is preferred.

This position will be based in Raritan, NJ, or remote and may require up to 20% travel for internal business meetings, partner collaboration, and cross-functional planning.

Pay

The anticipated base pay range for this position is $102,000.00 - $177,100.00.

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

• Vacation – 120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado – 48 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year
• Holiday pay, including Floating Holidays – 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• 10 days Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year