Manager of Site Reliability Engineering (SRE)

Job Duties

Lead, mentor, and grow a high-performing team of Site Reliability Engineers, fostering a culture of ownership, continuous improvement, and operational excellence.

Implement and champion Site Reliability Engineering principles and DevOps best practices within the team to ensure service reliability, availability, and performance.

Define and track key SRE metrics such as service uptime, incident response and resolution times.

• Drive automation efforts including CI/CD pipeline enhancements, infrastructure-as-code practices, and self-service infrastructure provisioning to increase deployment velocity while reducing manual toil.
• Own and continuously improve observability practices including system monitoring, logging, alerting, and diagnostics to ensure rapid issue detection and resolution.
• Participate in incident response processes including incident management, root cause analysis, post-mortems, and continuous improvement to enhance system resilience.
• Partner closely with software engineering, product management, architecture, and security teams to embed reliability and security early in the software development lifecycle (SDLC).
• Oversee the management and scalability of cloud infrastructure environments, primarily on Google Cloud Platform (GCP), with a focus on Kubernetes, container orchestration, and hybrid cloud integrations.
• Advocate for and apply best practices in performance tuning, capacity planning, and system design for high availability.

Qualifications

Develop and execute a long-term roadmap for our hybrid cloud platform, aligning with evolving business objectives and technology trends.

Establish and monitor key performance indicators (KPIs), service level indicators (SLIs), and service level objectives (SLOs) to drive system health and stability.

Education & Experience

• Typically requires a bachelor's degree and 7 years of experience in a technology and/or software engineering role or an equivalent combination
• Experience & Leadership: Proven experience working in large, complex enterprise environments (Fortune 500 or equivalent).
• Site Reliability Engineering & DevOps Practices: Strong understanding and demonstrated implementation of Site Reliability Engineering (SRE) principles at scale.
• Tools & Monitoring: Experience with monitoring, logging, and observability tools such as Dynatrace and Datadog.

Core Technical Skills

• Strong software engineering and infrastructure background.
• Solid understanding of Kubernetes, container orchestration, cluster management, and elastic scalability.
• Experience with API-driven, event driven and microservices architectures.
• Skilled in performance diagnostics, capacity planning, tuning, and system architecture for high-availability systems.