Site Reliability Engineering (SRE) Manager

Role and Responsibilities

Your Role And Responsibilities As A Software Developer: Generalist, you will design, develop, test, and deliver offerings using leading-edge and/or proven technologies. You will work in an Agile, collaborative environment to understand stakeholder requirements and contribute to the development of innovative software solutions.

• Develop Component-Level Solutions: Design, code, and test innovative component-level software solutions, ensuring that the implemented solutions are unit tested and ready to be integrated into their product.
• Contribute to CI/CD Pipeline: Contribute to the automated CI/CD pipeline that takes code through various quality stages, ensuring seamless integration and delivery.
• Debug Customer-Reported Problems: Design, develop, and unit test code fixes for customer-reported problems, collaborating with stakeholders to resolve issues efficiently.
• Deliver Offerings: Deliver high-quality offerings using leading-edge and/or proven technologies, meeting stakeholder requirements and expectations.
• Collaborate in Agile Environment: Work collaboratively in an Agile environment to understand stakeholder requirements, aligning solutions with business needs and goals.

Required Technical And Professional Expertise

• Proven experience managing or leading engineering, SRE, DevOps, or operations teams.
• Oversee implementation and automation of operational processes, infrastructure, monitoring, incident response and runbooks.
• Own end-to-end service reliability, including SLI/SLOs, capacity planning, performance optimization and operational health.
• Ensure platforms meet IBM CISO and enterprise security standards, regulatory requirements and risk policies.
• Communicate strategy, risks, operational status and metrics to leadership and stakeholders.
• Influence technology roadmaps and operational readiness for new internal solutions.
• Strong background in delivering reliable, highly available services.
• Deep understanding of security, compliance, and risk management frameworks.
• Demonstrated success driving automation of infrastructure, monitoring, and operational tasks.
• Lead, develop, and mentor a team of Site Reliability Engineers; provide coaching, career development, and performance management.
• Foster a high-performing engineering culture centered around accountability, innovation, and continuous improvement.
• Align team objectives with the strategic direction of the IBM CISO organization and broader Enterprise & Technology Services.
• Plan staffing, manage workload distribution, and ensure on-call readiness and 24/7 service support coverage.
• Excellent written and verbal communication skills with ability to influence and drive alignment across teams.
• Ability to balance support of current systems while leading modernization and future-state design.
• Experience with Release/Change Management processes.
• Ability to handle critical issues outside of business hours.

Preferred Technical And Professional Experience

• Experience with Kubernetes, OpenShift, or similar container orchestration platforms.
• Experience building or operating Cloud-native environments (AWS, Azure, GCP, IBM Cloud), Hybrid Cloud and on-prem infrastructure environments.
• Familiarity with observability tools.
• Understanding of networking fundamentals and modern networking architectures.
• Knowledge of Infrastructure as Code (Terraform, Ansible, etc.).
• Exposure to Agile methodologies (Jira, Kanban, Scrum, etc.).
• Working knowledge or scripting/programming languages (e.g., Python, etc.).
• Professional Cloud and/or Security certifications (AWS, CISSP, etc.).