Site Reliability Engineering (SRE) Manager

About the Role

We are seeking a Site Reliability Engineer (SRE) Manager to lead a high-performing SRE team within the IBM CISO Platform team. You will drive team execution, partner with cross-functional teams, and ensure IBM’s internal security platforms maintain world-class performance, resilience, and compliance. This role values innovative thinkers, strong leaders, and individuals passionate about continuous improvement in a dynamic security environment.

Responsibilities

• Lead and mentor a team of Site Reliability Engineers, providing coaching, career development, and performance management.
• Oversee the implementation and automation of operational processes, infrastructure, monitoring, incident response, and runbooks.
• Own end-to-end service reliability, including SLI/SLOs, capacity planning, performance optimization, and operational health.
• Ensure platforms meet IBM CISO and enterprise security standards, regulatory requirements, and risk policies.
• Communicate strategy, risks, operational status, and metrics to leadership and stakeholders.
• Influence technology roadmaps and operational readiness for new internal solutions.
• Foster a high-performing engineering culture centered around accountability, innovation, and continuous improvement.
• Align team objectives with the strategic direction of the IBM CISO organization and broader Enterprise & Technology Services.
• Plan staffing, manage workload distribution, and ensure on-call readiness and 24/7 service support coverage.
• Develop component-level software solutions, ensuring implemented solutions are unit tested and ready for integration.
• Contribute to the automated CI/CD pipeline for seamless integration and delivery.
• Debug and resolve customer-reported problems through code fixes and collaboration with stakeholders.
• Deliver high-quality offerings using leading-edge or proven technologies in an Agile environment.
• Balance support of current systems while leading modernization and future-state design.
• Handle critical issues outside of business hours and manage Release/Change Management processes.

Requirements

• Proven experience managing or leading engineering, SRE, DevOps, or operations teams.
• Strong background in delivering reliable, highly available services.
• Deep understanding of security, compliance, and risk management frameworks.
• Demonstrated success driving automation of infrastructure, monitoring, and operational tasks.
• Excellent written and verbal communication skills with the ability to influence and drive alignment across teams.
• Experience with Release/Change Management processes.
• Ability to handle critical issues outside of business hours.

Preferred Qualifications

• Experience with Kubernetes, OpenShift, or similar container orchestration platforms.
• Experience building or operating Cloud-native environments (AWS, Azure, GCP, IBM Cloud), Hybrid Cloud, and on-prem infrastructure.
• Familiarity with observability tools.
• Understanding of networking fundamentals and modern networking architectures.
• Knowledge of Infrastructure as Code (Terraform, Ansible, etc.).
• Exposure to Agile methodologies (Jira, Kanban, Scrum, etc.).
• Working knowledge or scripting/programming languages (e.g., Python).
• Professional Cloud and/or Security certifications (AWS, CISSP, etc.).