Site Reliability Engineering (SRE) Manager

About the role

The Site Reliability Engineering (SRE) Manager leads teams responsible for the reliability, availability, performance, and operational excellence of critical business applications and platforms. This role combines engineering leadership with deep expertise in production operations, observability, automation, incident management, and cloud technologies. The SRE Manager partners with Engineering, Architecture, Infrastructure, Security, Product, and Business stakeholders to ensure systems are resilient, scalable, secure, and supportable. The role is accountable for driving operational excellence through automation, reliability engineering practices, and continuous improvement while developing high-performing SRE and Production Support teams.

What great looks like: delivers highly available and resilient customer-facing platforms; uses automation to eliminate operational toil and improve efficiency; reduces mean time to detect (MTTD) and mean time to restore (MTTR); establishes strong observability and operational intelligence capabilities; builds a culture of reliability, accountability, and continuous improvement; successfully integrates AI-assisted operations and automation into support workflows; develops high‑performing teams that balance reliability, speed, risk management, and customer experience.

Responsibilities

• Reliability & Operational Excellence: Define and execute SRE strategies that improve system reliability, availability, scalability, and performance; establish and govern Service Level Indicators (SLIs), Service Level Objectives (SLOs), and operational health metrics; lead production readiness reviews, disaster recovery testing, resilience assessments, and operational risk mitigation activities; drive continuous improvement of application stability, service availability, and customer experience.
• Incident