Sr. Manager, Site Reliability Engineering

Job Summary

We are seeking a highly skilled and motivated Sr. Manager, Site Reliability Engineering to build and lead our Site Reliability Engineering capability from the ground up.

Objectives

• Build and lead the Site Reliability Engineering capability from the ground up by establishing the team, operating model, standards, tooling, and foundational processes needed to support scalable, reliable platform infrastructure and applications.
• Drive reliability, availability, and delivery performance by implementing automation, observability, incident response practices, and service level objectives in partnership with infrastructure, development, and operations teams.
• Continuously improve system performance, resilience, and operational efficiency through proactive monitoring, root cause analysis, capacity planning, and data-driven optimization that reduces toil and supports evolving business needs.

Key Job Functions

• Build, lead, and mentor a high-performing Site Reliability Engineering team, establishing clear priorities, accountability, and engineering standards to support a scalable and resilient operating model.
• Define and implement the foundational SRE strategy, including service level objectives, reliability requirements, operating processes, and governance in partnership with infrastructure, development, and operations teams.
• Design, implement, and maintain scalable and reliable infrastructure to support our applications and services.
• Develop and maintain automation for deployment, monitoring, incident response, and operational workflows to reduce toil and improve consistency, speed, and reliability.
• Lead or provide input into incident response and problem management practices, including root cause analysis, corrective actions, and prevention strategies to improve service availability and resilience.
• Establish and optimize observability practices by gathering and analyzing metrics, logs, and system telemetry to support performance tuning, fault isolation, and proactive issue detection.
• Partner with development and IT teams to embed reliability, testing, release discipline, and operational readiness into the software development lifecycle.
• Gather and analyze metrics from operating systems, logs, as well as applications to assist in performance tuning and fault finding.
• Partner with development teams to improve services through rigorous testing and release procedures.
• Drive continuous improvement in system performance, scalability, and capacity through monitoring, testing, optimization, and data-driven operational insights.
• Provide technical leadership in system design, platform management, and capacity planning while balancing feature delivery speed with reliability and service commitments.

Qualifications

• Master’s degree and/or bachelor’s degree in combination with equivalent experience in Computer Science, Engineering, or related field.
• 5+ years as a Site Reliability Engineer or similar role, with a demonstrated track record of successfully managing reliability and scalability of large-scale systems.
• Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).
• Proficiency in scripting and automation languages (e.g., Python, Bash, Ansible).
• Experience with monitoring and logging tools (e.g., New Relic, Data Dog, Prometheus, Grafana, ELK stack).
• Demonstrated leadership experience, with a passion for mentoring and developing team members.
• Excellent problem-solving skills and the ability to work under pressure.
• Proven ability to solve complex issues in a timely fashion.
• Proven ability to quickly adapt and flex to a dynamic environment by being a “self-starter”.
• Strong communication and collaboration skills.
• Strong project management skills.
• Strong documentation skills.
• Solid understanding of networking, security, and system administration.
• Experience with infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation).
• Knowledge of CI/CD pipelines and tools (e.g., Jenkins, GitLab CI).
• Familiarity with database management systems (e.g., MySQL, PostgreSQL).