Engineering Manager, Site Reliability

Core Responsibilities

• Learns, coaches, and develops a team of engineers.
• Establishes clear performance expectations, provides ongoing feedback, and supports career growth.
• Conducts performance reviews and makes compensation decisions in alignment with Human Resources policies.
• Personally contributes to the team's technical delivery — writing code, building and shipping operational tooling, and carrying individual workstreams alongside team members.
• Maintains hands-on fluency with the team's systems and codebase.
• Guides solution design, supports engineering decision-making, reviews technical approaches, and provides practical coaching to engineers on both technical and behavioral dimensions.
• Develops future leaders by creating deliberate stretch opportunities and coaching engineers through collaboration, delegation, and influence skills.
• Presents the team's roadmap and negotiates prioritization across competing organizational demands.
• Owes responsibility for team outcomes, ensuring work is prioritized, risks are managed, and commitments are delivered reliably.
• Sequences the roadmap to balance near-term delivery with longer-term platform investments.
• Fosters a culture of psychological safety, learning, and continuous improvement.
• Cultivates a team that operates cohesively rather than as parallel solo contributors.
• Reinforces clear working agreements and sustainable team rhythms.
• Identifies and resolves impediments that affect delivery, quality, or team effectiveness.
• Escalates complex issues appropriately and simplifies constraints to maintain momentum.
• Promotes high standards of engineering quality, including reliability, testability, and operational readiness.
• Reinforces sound development practices including automated testing, observability, and production support ownership.
• Participates in departmental planning, staffing discussions, and operational initiatives.
• Contributes to improving engineering practices and organizational effectiveness across the SRE group.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum 10 years of experience in software engineering, site reliability engineering, or platform/infrastructure engineering.
• Previous people leadership experience required.
• Demonstrated ability to personally deliver production-grade software while simultaneously managing a team — not solely a management track or solely an IC track.
• Strong stakeholder management and cross-organizational influence skills.
• Experience navigating competing priorities across multiple partner teams and driving adoption of shared capabilities.
• Proven track record of developing engineers — particularly coaching senior ICs through behavioral growth areas such as collaboration, delegation, and developing others.
• Undergraduate degree in Computer Science, Information Technology, or related field, or equivalent combination of training and experience.