Senior Manager, Site Reliability Engineering

About the role

Supports team members designing and architecting infrastructure and/or service, sharing guidance on practices and terms for reliability and functionality. Supervises team members and provides direction to ensure accurate forecasting of demands for infrastructure and response to capacity needs, ensuring systems have sufficient resources to handle current and future workloads and identifying resource gaps.

Responsibilities

• Maintains a collaborative relationship with the software development team to develop infrastructures, ensuring features are reliable and scalable according to deployment requirements.
• Implements expectations for identifying opportunities for prototyping and manages prototyping initiatives (e.g., testing new applications or infrastructures, assisting in onboarding) to explore novel approaches.
• Maintains and optimizes operations and infrastructure reliability, supports team members monitoring services, and ensures they maintain up-to-date knowledge of performance and document their condition.
• Leverages advanced knowledge to aid team members in performing incident response, root cause analyses, and/or maintenance on assigned services (e.g., software installs, version upgrades, security updates, backup and recovery).
• Maintains comprehensive health and performance reporting and ensures team members take appropriate actions based on trends in data.
• Serves as a senior management escalation point for incidents and complex issues arising within Oracle services, monitors the resolution of technical issues spanning multiple services, and implements guidelines for post-mortem procedures to prevent incident reoccurrence.
• Shares strategies for conducting testing on automations to ensure they perform tasks correctly and produce expected results.
• Reviews and provides feedback on release notes and ensures team members communicate comprehensive information about the scale, capacity, security, performance attributes, and requirements of services and technology with customers and immediate and related teams.
• Drives cross-functional partnerships to align expectations and shared objectives across multiple teams, coaches team members to develop strategic relationships with business leaders, stakeholders, and external partners to foster collaboration and long-term success.
• Models engaging in continuous learning to deepen expertise and stay ahead of industry trends, integrates best practices into strategic planning, identifies skill gaps across teams, and empowers team members to pursue learning and knowledge sharing opportunities that build their expertise in new areas.
• Drives team to collaborate on, develop, and implement ideas to increase the efficiency and effectiveness of processes, protocols, and workflows within and across teams, providing oversight.
• Manages and contributes to the prioritization of initiatives to improve performance bottlenecks and deployments, ensuring efficient resource usage, speed, and scalability.
• Develops and manages talent acquisition pipeline by leading candidate interviews, monitoring promotion eligibility, and/or orchestrating talent resources.
• Provides feedback and coaching in alignment with performance management processes, guidelines, and expectations, discusses development goals with team members, shares opportunities to facilitate career development, and ensures individual goals are aligned with broader organizational goals.

Qualifications

• Education and/or Experience: 9 years of experience in software engineering, infrastructure management, or related field OR Bachelor's Degree in Computer Science, Engineering, or related field AND 5 years of experience in software engineering, infrastructure management, or related field OR Master's Degree in Computer Science, Engineering, or related field AND 3 years of experience in software engineering, infrastructure management, or related field OR Doctorate in Computer Science, Engineering, or related field AND 1 year of experience in software engineering, infrastructure management, or related field.
• Job Skills: Same Skills a prior level Automation Experience: 5 years of experience in automation. Programming Experience: 5 years of experience in programming and/or scripting.