Senior Manager, Site Reliability Engineering

About the role

As Docusign transitions to a global, AI-powered Intelligent Agreement Management (IAM) platform, our infrastructure must be as innovative as our products. We are seeking a Senior Manager of SRE who operates with a Customer-First mindset and a strong sense of operational ownership. You will lead a high-performing team of SREs to evolve our reliability practices into a modern, engineering-first operation. This position is a people manager role reporting to the Director, Site Reliability Engineering.

Responsibilities

• Drive the day-to-day reliability, availability, and performance of Docusign’s global platform. Ensure your team proactively monitors and maintains a resilient infrastructure that protects the customer experience.
• Lead engineering teams in developing and maintaining reliability tools, automation, and APIs used internally to accelerate developer velocity and support platform trust.
• Manage, mentor, and grow a team of SREs, including Senior and Staff-level engineers. Foster a culture of continuous learning, psychological safety, and technical excellence.
• Partner with product and dev teams to implement and monitor "Error Budgets" and SLOs. Advocate for the user in engineering discussions, understanding that seconds of latency affect signers and downtime blocks business deals.
• Implement and champion the adoption of the Internal Developer Platform (IDP), making it seamless for our 2,000+ developers to build reliable services by default.
• Collaborate closely with Product, Engineering, and Compliance to ensure operational alignment and smooth project delivery.
• Shift the team from reactive incident response to predictive mitigation by implementing Chaos Engineering practices and automated self-healing mechanisms.

Requirements

• 10+ years of experience in Infrastructure, SRE, or Software Engineering, with a minimum of 4 years of experience directly managing engineering teams in a high-scale SaaS environment.
• Experience guiding teams that build tools and automation, viewing infrastructure as code and internal developers as your primary users.
• Experience managing complex technical projects, handling incident management efficiently, and driving systems to higher standards of uptime.
• Experience making technical priority decisions based on user impact and translating technical metrics into customer trust.
• Experience solving modern operational problems with software automation.
• Experience with modern programming languages (such as Go or Python) to review code, guide architecture, and lead automation efforts.

Preferred Qualifications

• Experience managing enterprise-grade container orchestration using Kubernetes (specifically Azure Kubernetes Service/AKS).
• Experience contributing to or implementing Internal Developer Platforms (IDPs) that boost developer velocity and autonomy.
• Familiarity with infrastructure supporting AI/LLM workloads or predictive data pipelines.
• Hands-on experience with public cloud ecosystems (specifically Azure) and multi-region architectures.

Schedule

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Pay

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations:

• California: $186,100.00 - $300,550.00 base salary
• Illinois, Colorado, Massachusetts and Minnesota: $178,900.00 - $252,700.00 base salary
• Washington, Maryland, New Jersey and New York (including NYC metro area): $178,900.00 - $262,825.00 base salary
• Washington DC: $186,100.00 - $262,825.00 base salary
• Ohio: $157,100.00 - $221,900.00 base salary

This role is also eligible for the following bonus:

• Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals.
• Non-Sales roles are eligible for a company bonus plan, calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region.
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
• Retirement Plans: select retirement and pension programs with potential for employer contributions.
• Learning and Development: options for coaching, online courses and education reimbursements.
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.