Manager of Retirement Services

About the role

The Manager of Retirement Services at NW Bancshares HQ, Bellevue, spearheads the entire Northwest Banks Retirement Plan business with a focus on sales growth, client acquisition, and departmental objectives. They lead strategies to enhance participation and cooperation among internal and external stakeholders, including the Trust and Financial Advisor teams.

Responsibilities

• Monitor vendor and administrator performance to ensure high-quality service
• Direct and provide guidance to staff and plan sponsors
• Oversee retirement plan budgets, forecasts, and long-term strategies
• Contact customers to solve technical issues and communicate as needed
• Work closely with Employee Benefit Compliance Specialist to draft policies and procedures, monitor compliance efforts, and foster a culture of accountability
• Develop and monitor compliance activities
• Implement strategies with Department Heads, Retirement Plan Consultants, and staff
• Cultivate referrals and potential clients
• Identify and resolve employee and customer questions
• Aid in product development
• Collaborate with Examiners and Auditors
• Work with Retirement Plan Consultants and Third-Party Administrators & Record-keepers
• Complete/assist with special projects assigned by Senior Trust Officer
• Manage workflow of Administrative team
• Ensure compliance with Internal Revenue Code
• Identify and resolve plan-related problems
• Conduct research and analysis
• Ensure total document and data integrity
• Draft and implement updates and improvements to procedures
• Maintain compliance with Northwest’s policies and procedures, and Federal/State regulations
• Stay current on trends, strategies, and compliance/regulatory issues

Qualifications

• Bachelor's Degree in business or related field
• 8 - 12 years relevant employee benefit and pension plan administration experience
• Plan document and legislative experience
• Financial organization or similar compliance experience
• General supervisory/manager knowledge, skills, and abilities
• Ability to identify and address problems, allocate resources, make decisions, and communicate effectively
• Understanding of procedures, requirements, regulations, and policies