Manager of Retirement Services

About the role

This position will spearhead the entirety of Northwest Banks Retirement Plan business with a primary focus on growing sales and client acquisition, AUA and departmental growth objectives. They will build Internal and External strategies to capitalize on the NWB regional structure and work in conjunction with the Trust and Financial Advisor teams to ensure broad participation and cooperation.

Responsibilities

• Monitor vendor and administrator performance to ensure a high level of service
• Direct and provide guidance to staff and plan sponsors
• Oversee retirement plan budgets, forecasts, and development of long term retirement plan strategies
• Contact customers, problems solving, and communicating as required on technical issues
• Work closely with Employee Benefit Compliance Specialist to draft policies and procedures, monitoring departmental compliance efforts and creating a culture of accountability regarding compliance issues
• Develop and monitor compliance activities
• Work with Department Heads, Retirement Plan Consultants, and their staff to implement strategies
• Solve complex problems
• Run Employee Benefit Staff meetings and serve on Trust Administrative Committee
• Cultivate referrals and potential clients
• Identify and resolve employee and customer questions
• Aid in product development
• Work with Examiners and Auditors
• Work with Retirement Plan Consultants and various Third-Party Administrators & Record-keepers
• Complete/assist with special projects assigned by Senior Trust Officer
• Manage workflow of Administrative team
• Ensure compliance with Internal Revenue Code
• Partner and comply with outside agencies
• Identify and resolve plan related problems
• Conduct research and analysis
• Ensure total document and data integrity
• Draft and implement updates and improvements to procedures
• Monitor outstanding Invoiced fees and ensure timely payment
• Maintain defaulted Loans to ensure compliance with procedures
• Conduct secondary review on EB Administrative Reviews
• Manage work hours and invoice projects as necessary
• Recommend profitability increasing policies
• Recommend improvements to procedures
• Recommend customer service levels
• Minimize departmental non-payroll costs
• Maximize technology tools available
• Develop improvements to procedures
• Develop internal/external customer service levels

Qualifications

• Bachelor's Degree in business or related field
• 8 - 12 years relevant employee benefit and pension plan administration experience
• Plan document and legislative experience
• Financial organization or similar compliance experience
• General Supervisory/Manager Knowledge, Skills, And Abilities