Manager of Field Training

About the role

ZOLL provides innovative technologies that make a meaningful difference in people's lives. Our medical devices, software, and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. As the Manager of Field Training, you will drive the development, execution, and continuous improvement of sales training initiatives across the organization. This strategic and field-integrated leadership role combines ownership of the overall new representative training strategy with direct leadership and development of field-based training teams to ensure consistent execution, coaching effectiveness, and measurable impact in the field.

You will partner closely with sales leadership, marketing, and cross-functional business units to assess training needs, identify performance gaps, and deliver targeted training solutions that enhance clinical, product, and commercial competency. The role ensures alignment between corporate training programs and field execution, translating strategy into actionable coaching, development, and performance improvement across all levels of the sales organization.

Responsibilities

• Lead a team that delivers all aspects of new representative training and onboarding.
• Lead and develop field-based training resources to ensure consistent execution of coaching and training strategies.
• Drive accountability through structured field engagement, coaching reinforcement, and performance follow-up.
• Conduct bi-yearly certification of trainers and report results and actions needed to the Director of Sales Training.
• Track FSTS & Inside Training quality metrics via participant and manager surveys; report quarterly to the Director of Sales Training with actions needed.
• Provide direction at ASM and FSM meetings to identify and scale best practices across regions and teams, including quarterly examples for the field.
• Responsible for coaching and directing trainers to maximize company goals and profits.
• Align field coaching activities with POA directives and business priorities.
• Develop and implement a comprehensive sales training strategy aligned with business objectives.
• Design and deliver training programs covering product, clinical, and selling skills.
• Identify training needs through performance analysis and field insights.
• Lead creation and refinement of curriculum, tools, and learning materials.
• Establish coaching frameworks to improve field productivity.
• Develop territory managers, trainers, and leaders through coaching.
• Evaluate training effectiveness by analyzing performance metrics, learner feedback, and business outcomes to drive continuous improvement.
• Influence and align cross-functional stakeholders across Sales, Marketing, and Operations to ensure learning initiatives support strategic business objectives.
• Ensure consistent messaging and content across teams.
• Oversee training program logistics, including onboarding.
• Establish metrics to evaluate ROI and effectiveness.
• Maintain a strong field presence through visits and coaching.

Core Competencies

• Clinical Acumen: Demonstrates strong understanding of cardiac care, product application, and clinical workflows to ensure training relevance and credibility in the field.
• Business Acumen: Aligns training initiatives with strategic goals, revenue objectives, and market dynamics to drive measurable business impact.
• Leadership & Coaching: Develops talent through structured coaching, feedback, and mentorship, fostering a high-performance culture.
• Measurements of Success: Participant surveys, executive leadership feedback, and overall CMS performance in fit goals and revenue attainment.
• Strategic Thinking: Translates business priorities into scalable training strategies and execution plans.
• Communication & Influence: Effectively communicates across all levels and influences cross-functional partners to drive alignment.
• Execution Excellence: Drives accountability, consistency, and high standards in both training delivery and field execution.
• Strategic Decision-Making: Commands full authority over training investments, resource allocation, and program architecture to drive clinical readiness alongside the Director of Sales Training.
• Fiscal Accountability: Manages the training budget and ties education initiatives to regional revenue growth.
• Operational Ownership: Holds ultimate accountability for training execution, field training performance metrics, and strict compliance with CMS standards.
• Governance & Influence: Serves as the final authority on cross-functional training strategies alongside the Director of Sales Training, aligning senior executives and driving organizational change.

Requirements

• Bachelor’s Degree required.
• 5+ years of sales experience in life sciences or medical device required.
• 3+ years in sales training or coaching required.
• Prior leadership experience preferred.
• Experience developing training programs required.

Skills

• Strong clinical and business acumen.
• Ability to influence cross-functional teams.
• Excellent communication and facilitation skills.
• Strong leadership and coaching abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite.
• Proficiency in AI and digital platforms.

Travel Requirements

Up to 50% travel.

Physical Demands

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Constantly
• Talking: Occasionally
• Hearing: Occasionally
• Repetitive Motions: Frequently

Pay

The annual salary for this position is $150,000.00 to $195,000.00. This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate.

Benefits

Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.