Manager, Field Training

Definition

The role of the Field Training Manager is to oversee, deliver, and implement training initiatives and programs for the Zax LLC restaurants. This role is a key advocate for Field Operations. As an individual contributor, you will bring a willingness to roll up your sleeves as well as demonstrate the resourcefulness required to function well within a lean, fast-paced environment.

Essential Job Functions

• Partner with District Manager (DM) and Regional Manager (RM) to identify, select, on-board, and certify new training facilities via the certification process
• Ensure Certified Training Facilities (CTF) provide an optimal learning environment and adhere to training program standards as documented by Zaxbys
• Establish training goals for CTFs in partnership with DM and RM
• On-board, train, and certify the Certified Training General Manager (CTGM) with the DM and Certified Training Facility
• Clearly communicate objectives, and training initiatives with CTGMs to meet company goals
• Follow up with Certified Training GM monthly (physically and/or virtually) to be in contact and discuss MIT progress, training needs, and company implementations
• Validate General Manager of Training Certifications
• Support Hub Trainings for company-owned restaurants
• Assess and re-shape curriculum and content for training program as needed, including the certification of the CTGM
• Support new store openings for company-owned restaurants with training, coaching, and providing feedback to store-level staff and DM
• Conducts ServSafe Training and Certification classes as needed
• Monitor MIT progress to meet training milestones, timelines, and goals by executing touchpoints with all MITs during each phase of Training, combination of phone calls, emails, and face-to-face interactions to gauge performance
• Visit MIT’s a minimum of 3-4 visits during the MIT training weeks to evaluate and support training progress as well as provide post-training support
• Monitor performance outcomes of the CTGM and CTF and ensure key performance indicators are achieved
• Coach CTGM to improve performance and ensure CTF standards are being met
• Conduct and document CTF visit to evaluate operational effectiveness and MIT requirements, including bi-annual audits

Key Competencies

• Ability to identify, troubleshoot, and take corrective actions on the unit levels
• Strong coaching and evaluation skills
• Servant leadership skills, ability to influence others
• Exceptional people skills, ability to collaborate with others, build trusting relationships, can work cross-departmentally at the Support Center
• Initiative-taker, internally motivated and driven to succeed, accountable to high personal standards of conduct and professionalism
• Ability to function as a change agent and facilitate and support change initiatives to help meet organizational goals
• Effectively and professionally communicates (written and verbal)
• Strong facilitation, presentation skill, and public speaking skills; proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Actively reflect our people, values, and culture while influencing the organization and executive team through daily actions, behaviors, and impact
• Demonstration of a disciplined approach to planning and prioritizing short and long-term objectives and will be skilled at filtering and disseminating best practice

Education & Experience Guidelines

• Education: Bachelor’s degree in hospitality, restaurant management, business administration or related field; OR equivalent combination of education and experience
• Experience: 5+ years of restaurant unit or multi-unit management experience, leadership experience, and experience training and developing individuals and teams

Salary Range

$70,000 - $85,000

About the Role

Zaxby’s Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state, or local law.