Manager, Field Training

About the Role

As a Field Training Manager, you will be at the forefront of delivering impactful training sessions and driving operational excellence across our brands. With a focus on compliance and quality, you will ensure that our teams are equipped with the skills and knowledge to thrive. Your strategic approach and hands-on facilitation will empower teams to deliver exceptional guest experiences and uphold brand standards.

Responsibilities

• Conduct opening training sessions for new locations, ensuring adherence to brand standards.
• Utilize updated training materials and agendas to deliver effective training.
• Ensure compliance with food safety regulations and operational protocols during training.
• Act as an operations subject matter expert, staying calibrated with the latest operational procedure updates to provide accurate and timely training.
• Perform brand standard assessments to ensure compliance and quality across locations.
• Provide actionable feedback and recommendations to improve operations.
• Address any onsite issues and support franchisees with operational needs.
• Collaborate with senior management to resolve complex challenges.
• Support efforts to update training agendas and resources, ensuring alignment with brand standards and operational needs.
• Manage travel schedules and logistics to ensure timely and efficient training delivery.
• Optimize travel plans to balance cost and coverage.

Requirements

• Bachelor’s degree in education, business, or related field (or equivalent years of experience).
• 3+ years of experience in training facilitation and program execution.
• Experience in restaurant operations at a supervisory or management level, ensuring familiarity with operational processes and challenges.

Skills

• Strong facilitation skills to deliver engaging and impactful training sessions that resonate with store operations.
• Strong organizational skills to manage training logistics and ensure efficient delivery.
• Ability to analyze training data and provide insights that contribute to continuous improvement.
• Proficient in clear and effective communication to support franchisees and maintain alignment with operational goals.
• Ability to adapt training approaches to meet diverse team needs and operational environments.
• Collaborative mindset to work closely with senior managers and other stakeholders to enhance training outcomes.
• Strong project management skills with a focus on prioritization, timelines, and stakeholder communication.
• Resourceful, detail-oriented, and committed to delivering high-quality work that meets organizational goals.

Certifications

Travel may be required up to 100% of the time.