Manager, Field Training

About the role

Serving as a part of the larger Applebee’s Operations team, this leader will primarily support the Learning and Development function for restaurants in our company markets.

Responsibilities

• Champions all levels of Applebee’s Onboarding, training, and ongoing development curriculum and ensure that Team Members and Managers are both compliant and growing in their roles.
• Conducts in-restaurant training & leads regional workshops in partnership with the Operations team.
• Establish requirements for Certified Training Restaurant Status; Semi-annual assessments of Certified Training Restaurants to validate continued excellence.
• Partner with field HR and Operations leaders on Manager In Training (MIT) selection, onboarding, and training of new MITs.
• Provides feedback to lead operators on MIT progress and performance.
• Conducts or follows up on all required certification training for the market or the brand.
• Maintains a roster of certified trainers in restaurants and supports bi-monthly meeting agendas with training teams.
• Serves as the primary communicator between the restaurant support center and field operations.
• Integrate key brand initiatives into the NRO process, including testing new policies or procedures.
• Serves as a New Restaurant Opening Training Team Leader as needed
• Coordinates and participates in calls, webinars, and meetings with new restaurant opening stakeholders to collaborate and provide guidance on new restaurant opening training strategy, programs, and execution.
• Follow company policies, uphold professional standards, and perform all work in a manner respectful of others.

Requirements

• 3-5 years of restaurant and/or hospitality industry Operations and Training experience preferred.
• Proficient in Microsoft Office applications (Word, PowerPoint, Excel, Outlook).
• Ability to effectively communicate with both written and spoken words (emails, video calls, newsletters, conversations, and public speaking).
• Full understanding of all phases of training development process and adult learning principles.
• Ability to effectively multi-task, managing multiple projects at different points in their life cycles.
• Comfortable and confident in having tough conversations.
• Demonstrated ability to effectively communicate and collaborate with business leaders at all levels.
• Analytical skills and attention to detail.
• A keen sense of urgency that is self-driven.
• A general understanding of restaurant profitability and P&L management.
• Able to maintain the declining balances of a budget or cost center.
• Proficient in planning and organizing – forward thinking to establish an efficient and appropriate course of action in a fast-paced environment.
• Ability to be flexible with change and help manage change.

Skills

• Full understanding of all phases of training development process and adult learning principles.
• Ability to effectively multi-task, managing multiple projects at different points in their life cycles.
• Comfortable and confident in having tough conversations.
• Demonstrated ability to effectively communicate and collaborate with business leaders at all levels.
• Analytical skills and attention to detail.
• A keen sense of urgency that is self-driven.
• A general understanding of restaurant profitability and P&L management.
• Ability to be flexible with change and help manage change.

Equal Employment Opportunity Statement

Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other status protected by federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act and/or other applicable laws and regulations in other jurisdictions. Dine Brands reviews criminal history in connection with a conditional offer of employment. The following is a list of all material job duties which Dine Brands reasonably believes that criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment: implement brand standards such as food safety at all restaurants for a uniform guest experience; physically inspect restaurant premises belonging to franchisees; and facilitate frequent and close interactions with franchisees, franchisee employees, guests, and other third parties.