Field Training Manager

About the role

Flecha Cantina is looking for a passionate, hands-on Field Training Manager to build and drive a best-in-class training culture across all of our locations. This role is for someone who thrives on the floor, leads by example, and takes personal pride in the team’s growth.

Onboarding & New Hire Training

• Design, deliver, and continuously improve onboarding programs for FOH and BOH team members across all Flecha Cantina locations
• Facilitate immersive, hands-on training experiences rooted in Flecha’s culture, menu, and hospitality standards
• Partner with location managers to schedule, track, and certify new hires through all training milestones
• Serve as the primary trainer for key positions, including servers, bartenders, hosts, and hourly leads
• Ensure all new team members complete alcohol awareness, food safety, and compliance training requirements

Ongoing Development & Standards

• Conduct regular floor visits across all locations to observe service quality, identify coaching opportunities, and reinforce standard
• Lead ongoing skills training — menu knowledge, beverage education, upselling techniques, and guest experience
• Develop and maintain training materials including guides, checklists, videos, and reference tools
• Partner with managers to run monthly or quarterly team refreshers, menu rollaouts, and skills workshops
• Champion consistency in brand voice, service flow, and hospitality standards across every Flecha location

Leadership & Culture

• Act as a culture carrier for the Flecha brand — modeling the energy, professionalism, and hospitality we expect from every team member
• Build strong relationships with location managers and GMs to understand performance gaps and training priorities
• Identify high-potential team members and support their development into leadership roles
• Contribute to a positive, inclusive team environment where learning is encouraged and celebrated
• Serve as a resource and mentor for hourly trainers and certified training staff at each location

Reporting & Multi-Location Coordination

• Track training completion, certification status, and performance metrics across all locations
• Report regularly to ownership and operations leadership on training effectiveness and team readiness
• Support new location openings with structured pre-opening training programs and staff ramp-up
• Care for cross-location training schedules, ensure trainer coverage, and manage training calendars
• Identify trends in team performance data and proactively recommend training interventions

Qualifications

• 3+ years of experience in restaurant or hospitality training, operations, or management
• Demonstrated ability to design and deliver effective training programs in a fast-paced environment
• Deep knowledge of FOH operations, service standards, and bar/beverage programs
• Natural coach and communicator — comfortable leading groups, giving feedback, and motivating teams
• Strong organizational skills with the ability to manage multiple locations and priorities simultaneously
• Proficiency with Google Workspace and familiarity with training or LMS platforms a plus
• Food Handler’s Card and TIPS/ServSafe certification (or willingness to obtain upon hire)
• Flexibility to work varied shifts, including evenings and weekends, as the role and locations require
• Self-starter with high ownership mentality and the ability to work independently
• Bilingual English/Spanish strongly preferred

Benefits

• Competitive salary and bonus opportunities
• Health and wellness benefits
• Paid time off and employee meals
• Professional development and growth opportunities

Physical Requirements

• Ability to stand and walk for extended periods (up to 8–10 hours per shift)
• Ability to lift and carry up to 25–50 pounds as needed
• Must be available to work flexible hours, including evenings, weekends, and holidays

Why Join Flecha by Mark Wahlberg?

• Be part of a team that redefines traditional Mexican cuisine with creativity and passion
• Work in a dynamic, polished casual dining environment where your leadership skills will be valued and developed
• Enjoy competitive compensation and opportunities for growth within our expanding brand

Compensation

$75,000.00 - $85,000.00 per year