Manager of Epic Clinical Applications

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time, day shift

Responsibilities

• Lead a team of analysts in the design, implementation, support, and testing of multiple Epic applications
• Provide guidance and act as a resource for analysts, project managers, and consultants
• Develop and maintain collaborative relationships with all relevant parties and lead cross-functional and multi-disciplinary project teams
• Oversee application team management to deliver IT services and assess user needs to provide proactive support
• Manage the release process for applications, negotiate resolution of conflicting requirements, and set performance objectives
• Hire and evaluate direct reports, address performance issues, guide incident resolution, and develop metrics for continuous improvement
• Manage teams to perform required support activities
• Lead complex projects with minimal supervision, including initiatives for scope, resourcing, and timeline requirements
• Identify and engage subject matter experts across departments to ensure timely delivery of services
• Facilitate operations by developing schedules, assigning and monitoring work, and implementing productivity standards
• Maintain staff by recruiting, selecting, orienting, and training employees, and developing personal growth opportunities
• Maintain a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations
• Develop and maintain collaborative relationships with all stakeholders, capturing business and technical requirements
• Assess workflow processes, identify gaps, define necessary process changes, and develop future workflows related to new solutions or functionality
• Troubleshoot issues or system deficiencies, initiate escalation procedures, and provide recommendations for resolution
• Participate in multiple cross-functional projects, utilizing project planning and coordination methodologies, tools, and lean methodologies
• Provide guidance and act as a resource for other analysts, project managers, and consultants
• Other duties as assigned

Requirements

• Bachelor's degree in Healthcare, Informatics, Computer Science, or Business Administration (required)
• Master's degree (preferred)
• 3+ years experience with EMR system application implementation (required)
• 3+ years management experience (required)
• 3+ years of clinical or technical background (required)
• An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:
  • Bachelor's Degree and 3+ years of related work experience as outlined above (required)
  • Associate's degree and 5+ years of related work experience as outlined above (required)
  • High School Grad or Equiv and 7+ years of related work experience as outlined above (required)
• EPIC Credential (required)
• Information Technology Infrastructure Library (ITIL) (preferred)
• Project Management Professional (PMP) (preferred)
• Certified Associate in Project Management (CAPM) (preferred)

Skills

• Strong analytical, communication, and organizational skills (required)
• Strategic, creative, and process-oriented thinking (required)
• Ability to manage team members effectively (required)
• Assist in the definition and review of business requirements for development projects, including scope definition and design (required)
• Oversee the analysis, identification, and resolution of complex technical problems, collaborating with others to determine the appropriate course of action (required)
• Identify software problem areas and work with others to develop short- and long-term action plans (required)
• Ensure documentation is developed and completed for all incidents and change controls requiring team interaction (required)
• Ensure client services are delivered in a timely manner, managing workload and liaising with customers, vendors, and staff for effective communication (required)
• Work with stakeholders and QA personnel to ensure software operates as designed before production deployment (required)
• Liaise with vendors and subcontractors, assisting in monitoring and providing status updates on their work (required)
• Maintain ongoing personal contact with customers, key stakeholders, and leadership, participating in meetings and committees as assigned (required)
• Complete customer services in accordance with agreed standards and within budget (required)
• Maintain proactive communication with customers to progress services and facilitate efficient delivery and support of systems (required)
• Support in developing staff to increase the quality of customer service and support (required)
• Provide project management for assigned projects (required)
• Oversee customer support requests and delivery (required)
• Analyze incident data for trends to improve the product (required)
• Assist in the documentation and prioritization of end user requests (required)
• Provide technical expertise and support to external stakeholders and internal resources as needed (required)
• Experience engaging & working with hospital or organizations leadership (required)
• Microsoft Office suite experience; proficient in PowerPoint presentations (required)

Pay

$96,266.14 - $179,045.63

Additional Information

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Physical requirements can be viewed here.