Manager of Emergency Department, Full Time Nights

Location: Fayetteville, North Carolina – Emergency Department Administration

About the Role

Responsible for the coordination of staff and material resources in the various clinical areas of the Emergency Department with the goal of promoting safe, cost-efficient, quality care and patient satisfaction.

Responsibilities

• Monitors all aspects of operations promoting quality customer service and positive guest relations within the clinical areas via rounds and other feedback mechanisms
• Addresses and resolves patient/family complaints in real time
• Oversees competency, development, discipline, and evaluations of assigned staff
• Collaborates with ED Leadership to plan and monitor consistency in communications and operations of the Emergency Department
• Monitors clinical areas for cleanliness and adequacy of supplies and oversees the proper use and accountability of all equipment
• Remains familiar with and strives for compliance with standards for accreditation and certifications by external agencies (JCAHO, OSHA, etc.)
• Addresses disciplinary issues with employees and documents according to Medical Center guidelines, completing required documentation and actions
• Participates in development, monitoring, and evaluation of policies and procedures for all clinical areas of the Emergency Department
• Other duties as assigned

Requirements

• Associate’s degree in Nursing required; Bachelor's degree in Nursing preferred
• Registered Nurse licensure in North Carolina required
• 5 years nursing experience with 3 years emergency nursing experience required
• Proficiency in reading, writing, and speaking the English language
• Knowledge of growth and development and the skills necessary to provide age-appropriate care for the following patient categories: infant (0-12 months), toddler (13-30 months), preschooler (31 months-5 years), school age (6-12 years), adolescent (13-18 years), adulthood (19-30 years), middle adulthood (31-65 years), and older adulthood (>65 years)
• Positive interpersonal skills
• Effective organizational, teaching, and leadership skills
• Knowledgeable of the physiological, psychosocial, and spiritual needs of the patients typically served

Physical Requirements

• Speech and auditory acuity for communication of patient needs
• Visual acuity for observation of patients
• Much standing, walking, bending, and lifting with demonstrated good body mechanics
• Position may involve skin, eye, mucous membranes, or parenteral contact with blood or other potentially infectious materials

Schedule

Rotating shifts