Assistant Patient Care Manager, Emergency Department - Full-Time, Nights

About the role

This position is a 100% onsite opportunity within UChicago Medicine Ingalls Memorial Hospital's Emergency Department. The Assistant Patient Care Manager (APCM) role includes 24-hour accountability, coordination of care, and support for unit staff.

Responsibilities

• Adhere to all hospital policies, procedures, and standards of care
• Observe and adhere to all corporate compliance requirements and communicate issues as they arise to the appropriate party
• Participate in budget preparation and assist in monitoring of financial performance
• Demonstrate cost effectiveness in meeting unit and patient care needs
• Exhibit knowledge of, follow, and actively support the philosophy, mission, and vision of Ingalls Memorial Hospital
• Collaborate with physicians to clarify the patient’s plan of care as needed to support the patient and primary caregiver
• Provide leadership and support staff in facilitating patient care coordination
• Adhere to and participate in regulatory compliance
• Achieve unit goals by ensuring performance improvement data collection is completed in a timely manner
• Investigate and resolve issues related to customers and communicate outcomes to unit leader
• Follow service standards through leadership by example
• Participate and provide feedback in staff selection and hiring
• Serve as a mentor and coach for staff
• Evaluate staff performance and provide coaching feedback in a timely manner
• Serve as a liaison in facilitating staff RN and physician relationships
• Ensure daily assignments are completed and appropriate
• Ensure effective on-boarding and/or preceptorship of staff
• Maintain effective interpersonal, interdisciplinary relationships that exude professional conduct
• Commitment to professional growth and competence
• Willingness to assume and participate in additional projects and assignments
• Participate in leadership meetings
• Maintain responsibility for attendance and punctuality

Requirements

• Graduation from an accredited school of nursing with a Bachelor of Science in Nursing (BSN)
• Current RN licensure from the State of Illinois Department of Professional Regulation or valid temporary permit to practice nursing in the State of Illinois
• Active BLS certification from the American Heart Association (AHA)
• 3-5 years of experience in RN specialty area

Qualifications

• Knowledge of, follows, and actively supports the philosophy, mission, and vision of Ingalls Memorial Hospital
• Behavior consistent with the core values and standards of service of the organization

Skills

• Excellent communications skills
• Patience and tact when dealing with patients' families and other health professionals
• Leadership and support staff in facilitating patient care coordination
• Ability to collaborate with physicians to clarify the patient’s plan of care
• Ability to investigate and resolve issues related to customers and communicate outcomes to unit leader
• Ability to maintain effective interpersonal, interdisciplinary relationships that exude professional conduct

Benefits

The hospital offers a comprehensive benefits package including medical, dental, vision, retirement plans, paid time off, and more. For more details, please refer to the Benefits section on UChicago Medicine Career Opportunities.

Pay

The pay range for this position is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity.

Schedule

The position is a full-time (1.0) day shift opportunity.