Manager of Clinical Services

Essential Functions And Skills

• Receives case referrals.
• Reviews available patient information related to case, including home visits, to determine hospice/home care needs.
• Sets up appropriate hospice personnel to cases as needed.
• Convenes with Medical Director or Hospice Physician regarding any questions about an individual's eligibility for services.
• Reviews and evaluates each case through various means such as home visits, conferences, record review, and the services provided by clinicians; discusses and verifies impressions, instructs, and guides clinicians to promote more effective performance and delivery of quality hospice care services.
• Available at all times during operating hours to assist clinicians as appropriate.
• Accountable for overall business management, committed to advancing growth initiatives while managing costs, including medical expenses, DME, and supplies; actively contributes to building and expanding the business.
• Reviews patient's medical diagnosis, prognosis, medications, procedures, and clinical course.
• Aids clinicians in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing Plan of Care.
• Conducts quarterly record reviews and communicates findings and recommendations to the Regional Director of Clinical Operations and hospice personnel.
• Aids in the screening and interviewing process of new employees and makes recommendations for the employment of individuals.
• Aids in the orientation of new employees.
• Hires, evaluates, and terminates organization personnel under the delegation of the Regional Director of Clinical Operations and/or Administrator.
• Conducts annual evaluations on clinicians, or more frequently if indicated, under the delegation of the Director of Clinical operations and/or Administrator.
• Oversees the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organizational activities.
• Ensures proper maintenance of clinical records in compliance with local, state and federal laws.
• Responsible for the maintenance of an adequate and appropriate inventory of supplies and equipment for the provision of patient services.
• Aids Regional Director of Clinical Operations and other supervisory hospice personnel in the planning, implementation and evaluation of in-service and continuing education programs.
• Aids in implementing organization policies, procedures, goals and objectives, both short and long range.
• Complies with accepted professional standards and principles.
• Assesses the health needs of the community and assists in the development of plan(s)/ program(s) to meet needs.
• Participates in public relations and community activities that promote the organization's role as an effective member of the hospice and health care delivery system.

Additional Duties

• Participate in on-call duties as defined by the on-call policy.
• Assumes responsibility for personal growth and development.
• Maintains and upgrades professional knowledge and practice skills through attendance and participation in continuing education and in-service classes.
• Actively participates in quality assessment and performance improvement teams and activities as assigned.

Qualifications

• Current Registered Nurse (RN) license in state(s) of practice.
• Nurses holding a multistate license can practice in other states without obtaining additional licenses while maintaining their Registered Nurse (RN) license in their primary state of residence (PSOR).
• Mnnesota, Michigan, and Illinois are not in the Nursing Licensure Compact.
• Graduate of an accredited school of professional nursing.
• Ability to pass background, consumer report and drug test.
• Valid State Driver’s License, access to an automobile in good working order, automobile insurance in accordance with state and organizational requirements, and an acceptable driving record required.
• 1+ years management experience, preferably in a home care setting preferred.
• 2+ years' experience in Nursing, preferred.
• Physical Requirements:
  • Pushing/Pulling and Lifting/carrying up to 30 pounds.
  • Occasionally up to 50 pounds.
  • Ability to adapt to a variety of work conditions to ensure the highest quality of patient care in a home setting.