Manager of Accounts Payable

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

About the role

The Manager, Accounts Payable (AP) leads all daily, weekly, monthly, and annual functions of the Accounts Payable team, as well as the Travel & Entertainment (T&E) program (including corporate card administration and check disbursements). This position is responsible for streamlining AP operations, leveraging technology improvements, and enforcing internal controls and compliance.

Responsibilities

• Manage the AP disbursement team handling vendor payments (check, ACH, and electronic payment solutions).
• Oversee multi-channel vendor disbursements (ACH, wire, check, and virtual cards) while maintaining payment accuracy and schedule integrity.
• Oversee corporate credit card administration, charge tracking, and employee expense reporting through the T&E system.
• Serve as an escalation point for vendor relations, maintain strong cross-departmental partnerships, and resolve high-priority internal customer requests.
• Identify, recommend, and implement workflow optimizations, automation strategies, and internal control enhancements to drive operational efficiency.
• Act as the subject matter expert (SME) for AP processes during future system modernizations and enterprise technology migrations.
• Serve as the primary point of contact and subject matter expert for all Accounts Payable inquiries.
• Leverage advanced spreadsheet capabilities (e.g., complex formulas, pivot tables, data modeling, automated reconciliation) to analyze AP metrics, identify trends, and streamline audit compliance.
• Maintain comprehensive, up-to-date SOPs, policies, and internal control documentation for all accounts payable workflows.
• Oversee regulatory compliance across all AP functions, including 1099 tax reporting, sales and use tax validation, and state/federal regulatory filings.
• Recruit, onboard, train, and mentor AP staff to foster continuous professional growth and maintain a high standard of accuracy.
• Evaluate team performance, establish operational KPIs, manage workloads, and address performance issues constructively.

Requirements

• Minimum of 10 years of related experience.
• Minimum of 5 years of supervisory experience.
• 18 years of age or older.
• Skilled in Google Workspace and Microsoft Office applications, including Excel and Word.
• Proficient working with details on a daily basis for prolonged periods of time.
• Must have a valid Driver's License.
• Bachelor’s degree in Accounting, Business Administration or related field.

Qualifications

• Industry Experience in Hospitality.
• Pre-Employment Certifications: Accounts Payable Manager (APM), Certified Accounts Payable Professional (CAPP).
• Prior hands-on experience managing end-to-end accounts payable processing within the Workday Financials ecosystem.

Job Demands

• Reaching Forward: Occasional (<33%)
• Lifting: Occasional (<33%) (lbs maximum weight)
• Finger Dexterity: Frequent (34-66%)
• Hand/Eye Coordination: Frequent (34-66%)
• Bending: Occasional (<33%)
• Sitting: Constant (>67%)
• Visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
• Regular verbal communication of detailed information to others either by phone or in person.
• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

Benefits

• FREE admission to Hersheypark.
• Discounts at company properties.
• Medical, Dental, and Vision coverage beginning the first day of the next month after hire.
• 401K Contribution.
• Paid time off.