Manager, Member Marketing & Sales Support

What You’ll Do

• Execute onboarding and re-onboarding programs to improve early engagement and reduce churn risk.
• Manage lifecycle communications supporting engagement, satisfaction, and retention.
• Identify friction points in member journeys and deploy targeted interventions.
• Support Sales teams with campaigns, assets, and enablement materials.
• Partner with Sales teams to deliver marketing support for healthcare programs and plan management initiatives.
• Translate clinical intent into consumer-friendly messaging.
• Ensure compliance and accuracy across all materials.
• Track KPIs and campaign performance.
• Apply test-and-learn optimization approaches.

What You Bring

• Bachelor’s degree or advanced degree (where required)
• 8+ years of experience in a related field
• In lieu of degree, 10+ years of experience in a related field