Manager – Measurement Business Process Optimization

About the role

This position is eligible for remote work in one of the following states: Arkansas, Colorado, Georgia, Illinois, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Wisconsin, or Wyoming. This position will require some travel for office meetings, as needed, to our corporate office in Tulsa, OK.

Responsibilities

• Manage and lead the Measurement BPO team to identify and implement process or technology improvement opportunities.
• Stay abreast of the suite of measurement software applications, including their functionality, enhancements, and best practices to improve system utilization and support changing end-user needs.
• Collaborate with application owners to incorporate beneficial changes.
• Collaborate with all impacted stakeholders on priorities to ensure the highest value opportunities are prioritized appropriately.
• Develop, mentor and coach a team of employees that collaborate, communicate and drive toward business results.
• Review solutions, plans, reports and documents developed by team and provide effective guidance and feedback to ensure successful delivery (scope, schedule, and budget) on objectives.
• Lead special projects when assigned that might be outside of normal scope of responsibilities.
• Follow project management procedures and best practices to assist in successfully scoping and executing projects or changes.
• Work closely with Measurement and Measurement IT to establish roles and responsibilities that guide day-to-day work activities of the team as prioritized.
• Ensure business requirements, project budgets, project plans, and change management controls are established, communicated and tracked for alignment with project sponsors, stakeholders, and end users as the project progresses.
• Manage and communicate changes to priorities with appropriate stakeholders and leadership.
• Develop strong working relationships and collaborate with team members, peers, business partners, IT stakeholders, consultants and vendors, to achieve success on initiatives.
• Lead the optimization of existing processes and systems, ensuring alignment with business goals.
• Collaborate with leadership to refine standards, best practices, and process controls.
• Implement robust controls for business processes and technology solutions to enhance efficiency and mitigate risk.
• Prepare and deliver comprehensive recommendations for new or enhanced solutions to Measurement and Measurement IT management.
• Ensure alignment with business objectives and address operational needs.
• Provide analysis to support decision-making and gain buy-in from stakeholders.
• Analyze current business processes, gather feedback from stakeholders, and assess technology solutions to improve efficiency and align with departmental objectives.
• Collaborate with stakeholders in other ONEOK departments to ensure fully integrated processes and solutions where there is overlap and appropriate controls are in place.
• Contribute to the identification of process improvement opportunities and ensure key stakeholders are aligned on priorities.
• Initiate and perform business process reviews to make recommendations for improvements and/or changes to resolve deficiencies.
• Lead the implementation of identified changes and ensure awareness, alignment and acceptance as necessary for efforts.
• Ensure that stakeholders and end users are effectively led through the testing and training process so that high adoption of projects and changes is achieved.
• Ensure employee compliance with applicable company policies, communicate job and performance expectations, and create an ethical, inclusive, and safe work environment.
• Provide periodic performance feedback, manage conflict, and support employee engagement and development.

  Qualifications

  • Bachelor’s degree in finance, business administration, engineering, accounting, or computer system development required.
  • Experience with the midstream energy industry pertaining to Measurement technology solutions development (FLOWCAL, TESTit, ProveIT, etc.).
  • Experience in business or process analysis, project management procedures and best practices, software development lifecycle, and change management techniques including identification of potential process solutions.
  • Experience defining, documenting, and implementing project requirements, testing, training and issuing resolutions to ensure successful delivery.
  • Experience managing portfolios of work and communicating status to all levels of the organization.
  • Experience researching, analyzing and composing reports, procedures, forms and correspondence.
  • Experience interacting, advising, training, influencing and communicating effectively across all levels of the organization.
  • Experience in use and function of office equipment including computers and applicable software.

  Skills

  • Knowledge of: combined efforts across companywide functions.
  • Skills in: developing solutions to complicated issues using abstract thinking in new or complex situations.
  • Skills in: preparing and presenting reports, presentations, schedules and issue mitigation solutions to various levels of leadership.
  • Skills in: interacting, advising and communicating effectively with teams, peers and all levels of management.
  • Skills in: refining business requirements, implementing testing strategies and training personnel.

  Strength Factors

  • Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
  • Frequent repetitive motion (Constantly).
  • CRT (Computer Monitor(s)) (Constantly).
  • Travel to other locations required.
  • Driving based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license.

  Expected Salary Range

  $128,000.00 - $192,000.00