Manager, Maintenance Field Operations

About the role

Otis Elevator is seeking a passionate and driven individual to lead our maintenance operations in the Orlando, FL Territory. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction.

Responsibilities

• Ensure field employee safety and quality of service in your territory
• Plan, organize, and manage service field activities to meet customer needs and company standards
• Ensure effective and efficient allocation of available resources such as manpower and materials
• Conduct field education training with field workforce
• Improve efficiencies, managing route schedules and callback rates
• Provide technical support to field staff, either self-provided or redirected to other experts
• Authorize repair orders and track completion
• Lead change toward better efficiency and communication

Requirements

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 5 years)
• Experience working with a team of technicians is required
• Leadership experience is required
• Elevator industry experience is desired, but not required
• Excellent communication and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
• Strong computer and technology skills, business acumen, and a passion for customer service
• Travel is required within your territory; driver’s license as required for your territory

Given the nature of the position, Otis Elevator does not support sponsorship (e.g., H-1B or TN petitions/applications) for this role.

Benefits

• 401(k) plan with generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental, and vision coverage for colleagues and their eligible dependents, beginning on the first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave
• Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities