Manager, Maintenance Field Operations

About the role

The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction for our Savannah, GA territory.

Responsibilities

• Ensure field employee safety and quality of service in your territory
• Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
• Ensure effective and efficient allocation of available resources such as manpower and materials
• Conduct field education training with field workforce
• Improve efficiencies, managing route schedules and callback rates
• Understand how to provide technical support to field staff, either self-provided or redirected to other experts
• Authorize repair orders and tracking completion
• Lead change toward better efficiency and communication

Requirements

• 5+ years of industry experience preferred
• Proven experience working with a team of technicians
• Leadership experience is essential
• Experience in the elevator industry is required
• Excellent communication and leadership skills
• To thrive in a highly team-oriented and dynamic environment
• Strong computer and technology skills, along with business acumen
• Passion for delivering exceptional customer service
• Travel within your territory is required; a valid driver's license is necessary for your area

Qualifications

• Must have a valid driver's license for your area

Skills

• Technical support
• Field education training
• Route scheduling
• Callback rate management
• Customer service

Benefits

• 401(k) plan with a generous company match and an automatic retirement contribution
• Comprehensive medical, prescription drug, dental, and vision coverage
• Three weeks of paid vacation, along with paid company holidays
• Paid sick leave
• Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, including options for legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Tuition reimbursement program

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and based on the needs of the position.