Manager, Maintenance Field Operations

About the role

Otis Elevator is seeking a passionate and driven individual to join and lead our maintenance operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction. You will report to the Service Sales manager in the Miramar, FL territory.

Responsibilities

• Ensure field employee safety and quality of service in your territory
• Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
• Ensure effective and efficient allocation of available resources such as manpower and materials
• Conduct field education training with field workforce
• Improve efficiencies, managing route schedules and callback rates
• Understand how to provide technical support to field staff, either self-provided or redirected to other experts
• Authorize repair orders and tracking completion
• Lead change toward better efficiency and communication

Requirements

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 5 years)
• Experience working with a team of technicians is required
• Leadership experience is required
• Elevator industry experience is desired, but not required
• Work authorization: Otis Elevator does not support sponsorship (e.g., H-1B or TN) for this position

Skills

• Excellent communication and leadership skills; ability to work in a highly team‑oriented and dynamic environment
• Strong computer and technology skills, business acumen, and a passion for customer service
• Travel required within territory; driver’s license as required for your territory

Benefits

• 401(k) plan with generous company match and separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and eligible dependents, effective first day
• Three weeks paid vacation and paid company holidays
• Paid sick leave
• Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition, service anniversary awards, and spot performance bonus opportunities

Posted September 8, 2026.