Manager Lift Experience

Job Summary

The Manager of Lift Experience is fully accountable for the daily operations of Lift Experience, including Lift Operations and ticket/pass verification. This role drives performance excellence through a strong focus on safety, regulatory compliance, operational efficiency, and exceptional guest service.

Job Responsibilities

• Own accountability for daily Lift Experience operations, ensuring performance, safety, and compliance with all company and regulatory standards
• Lead, coach, and develop supervisors and frontline teams, fostering engagement, accountability, and high performance
• Model and reinforce company values, leadership competencies, and service standards
• Serve as the primary point of contact for Lift Experience operations with internal departments and partners
• Participate as a member of the Mountain Operations leadership team
• Ensure exceptional guest service standards are consistently delivered across all Lift Operations and pass scanning functions
• Proactively resolve guest issues and concerns in a timely and professional manner
• Maintain operational readiness through consistent process evaluation and improvement
• Monitor and improve guest flow, wait times, and overall lift experience
• Lead development of supervisors and leads through coaching, training and performance management
• Assist with hiring and onboarding
• Partner with senior leadership on performance management, including evaluations and evelopment planning
• Develop staffing strategies and schedules to support year-round operations
• Drive employee engagement, retention, and recognition initiatives
• Address and resolve employee relations concerns and performance issues
• Ensure all Lift Experience operations comply with applicable standards and regulations (CPTSB, ANSI, OSHA, USFS)
• Provide oversight of training programs to ensure safe and efficient lift operations and pass validation processes
• Partner with Health & Safety teams to implement safety programs, policies, and initiatives
• Assist in development and management of department budgets
• Monitor labor and staffing levels to ensure efficient allocation of resources
• Support cost control efforts while maintaining high standards of service and safety
• Perform additional duties as assigned

Job Requirements

• High School Education
• Previous experience within a Lift Operations or Scanning Team
• Leadership Experience as a Supervisor/Manager
• Strong understanding of MS Platforms
• Intermediate Skier or Snowboarder

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time Roles

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans