Manager, Workplace Experience

About the role

This is a dynamic, multifaceted role responsible for the end-to-end operation and experience of our Workplaces, encompassing our SF office and regional hubs (Austin, New York).

Responsibilities:

• Oversee all facilities management and services to ensure seamless operations for the SF office and regional hubs (Austin, New York).
• Manage the Workplace budget, including operating expenses, and analyze cost-effective measures for space optimization.
• Establish and enforce Workplace objectives, policies, and operating procedures, ensuring compliance with health, safety, and local regulations.
• Track key performance indicators (KPIs), such as in-person metrics and space efficiency, to provide leadership with actionable insights.
• Cultivate and manage vendor partnerships (e.g., Real Estate, Property Management, F&B) to maximize value and oversee the office Food & Beverage program.
• Lead cross-functional project planning (with IT, Finance, Security, HR) for new office-build initiatives and manage internal workplace communications.
• Provide first-instance support for office equipment and facilities in partnership with IT.
• Cook up all in-office events for employees and serve on the Culture Committee to drive culture initiatives.
• Create and manage a warm, welcoming guest experience and a scalable guest management system.
• Provide operational support to the People & Talent (P&T) team, including assistance with hiring, onboarding/offboarding, benefits administration, and systems administration.
• Serve as backup support for the People Operations and Talent teams, and take on ad hoc projects as needed.
• Manage a small Workplace Experience team (1-2 people) including a mix of full-time staff and contractors.

Requirements

Minimum Qualifications:

• 5 years in a people-focused role such as workplace experience, employee engagement, office management, facilities, or hospitality events management.
• 1-2 years of experience managing people, vendors, or cross-functional projects with demonstrated leadership capability.
• Ability to consistently deliver a high level of customer service.
• Strong communication skills across employees at all levels within the organization.
• Demonstrated ability to handle multiple tasks with little or no supervision.
• Advanced problem solving skills.
• Ability to triage and create sensible prioritization in order to continue to be effective.
• Positive attitude; grace under pressure.
• Accurate, organized, punctual and accountable.
• Strong computer skills including experience with Google Suite and Slack.
• Fluency with budgeting, procurement, and vendor management tools like Pigment, Oracle, AuditBoard and Ironclad are a plus.