Manager, Workplace Experience

Job Overview

The Workplace Experience Manager ensures LPL’s New York office runs smoothly and makes a strong impression, from comfort and functionality of employee experience to everyday meetings to high-profile guest visits. Based in our NYC office, this role sits at the intersection of space management, hospitality, and workplace operations.

Roles & Responsibilities

• Hospitality & Workplace Experience

• Deliver consistent white-glove hospitality for employees, visitors, and executive guests
• Own the end-to-end visitor experience from pre-arrival coordination through post-visit follow-up
• Act as an on-site ambassador by welcoming guests, providing tours, escorting visitors, and responding to inquiries
• Maintain premium standards across meeting rooms, executive restrooms, and pantry areas, including cleanliness, stocking, and personalized amenities
• Develop and apply a tiered service model aligned to visit type and meeting scale
• Ensure branded elements (digital signage, common-area screens) are current and operational

• Operations & Site Readiness

• Partner with Building Services on daily office operations, including maintenance, janitorial, pantry, and vendor coordination
• Lead the daily operational rhythm to ensure the office is always presentation-ready
• Maintain operational playbooks and documentation; manage workplace requests with urgency and follow-through

• On-Site Technology Support

• Ensure meeting room AV, conferencing tools, and digital signage function reliably
• Provide first-line troubleshooting and support high-visibility meetings and events; escalate issues with clear documentation

• Meetings & Events Support

• Serve as a primary point of contact for in-office meetings and events
• Support end-to-end planning and execution for executive and business meetings, including agendas, timelines, and run-of-show development
• Partner with executive administrators, chiefs of staff, Corporate Events, ERG leads, and Business Development to deliver seamless experiences
• Support event logistics including room scheduling, AV, catering, registration, transportation, and security access
• Coordinate staging of meeting spaces in advance, ensuring correct setup, branding, refreshments, and fully tested technology
• Source and manage catering and food service vendors; coordinate logistics and compliance with Property Management
• Troubleshoot real-time changes or disruptions with confidence and creativity
• Conduct post-event reviews and drive continuous improvement

Working Conditions

• This role is expected to be full-time, on-site, 5 days per week.
• Standard hours 7:30 AM – 5:00 PM with flexibility for events and VIP visits. Occasional after-hours support.
• Physical requirements include standing, walking, and lifting up to 30 lbs.
• Professional dress code.

Requirements

• 5+ years in workplace operations, corporate hospitality, office management, or guest experience roles in premium environments
• Experience managing vendor relationships and holding service partners to high performance standards
• Experience with Jira, ServiceNow, or similar workplace ticketing systems; comfort with O365 tools such as Power Point, Teams, Smartsheet, Box, Air table, or similar platforms

Core Competencies

• Hands-on comfort with AV systems, video conferencing, room booking tools, and access control systems (e.g., Kastle)
• Exceptional presence, communication skills, and emotional intelligence — you can read a room, adapt your tone, and make people feel at ease across cultures and contexts
• Strong organizational discipline — you manage concurrent events, visitor flows, and vendor deliverables without visible effort
• Professional presentation at all times — this role is the face of LPL Financial in New York
• Ability to work on site in the New York City office and support meetings/events during core business hours (with flexibility for after-hours events as needed)

Preferences

• Background in luxury hospitality or high-touch corporate service environments; Financial services or wealth management industry experience
• Hospitality management certification
• Event production experience including AV, catering, and vendor sourcing
• Familiarity with NYC building operations codes and requirements, and Class A office environments