Manager, People Experience

Role Description

The Manager, People Experience will oversee all aspects of HR practices at ShipBob. You will implement, and maintain human resources policies, procedures, and forms; support department managers and employees regarding personnel issues; and maintain personnel records in accordance with organizational/regulatory requirements. This person will run the training, development, and managing of a regional people operations team. The Manager, People Experience will report directly to the Senior Manager, People Experience and support the Fulfillment and Operations teams in the East region.

What you’ll do

• Offer consultation, facilitation and resolution strategies for employees on workplace issues.
• Maintain a smooth onboarding & offboarding process for FC employees (approvals, paperwork, E-Verify, H1B).
• Work with on-site leadership to ensure safety and well being of all employees while ensuring worker’s compensation and return to work criteria are met.
• Mediate and resolve employee relations issues; conduct thorough and objective investigations; performance improvement plans; disciplines and terminations when necessary.
• Facilitate/administer performance management plans for fulfillment employees and managers.
• Conduct compliance audits to ensure the company is in regulatory guidelines.
• Create reports, compile and interpret data to steer business outcomes.
• Conduct employee onboarding training and facilitate yearly compliance training for hourly and salaried employees.
• Provide training and resources to the onsite leadership team.
• Assist in managing the open enrollment process within the SIC.
• Ethics Enforcement - Mitigating potential people and business risks as they arise, such as disciplinary actions. Ensure policies, practices and procedures are administered fairly and consistently and applicable to local, state and federal laws.
• Aid in administering and interpreting employee engagement surveys.
• Ad hoc projects.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table

• Bachelor degree in Human Resources or Business related field; or equivalent combination of education and experience required.
• Minimum 6-8 years of Generalist experience required, preferably in a warehousing/manufacturing environment.
• Management experience with direct reports is required.
• Bilingual in English/Spanish is strongly encouraged.
• SPHR/PHR, SHRM credentials are strongly preferred.
• High level of confidentiality and management experience with extremely sensitive information.
• Sound knowledge of employment law and HR practices, with efficient processes to stay on top of constant changes.
• Ability to interpret data, make recommendations, and take action utilizing that data.
• Able to work in a fast-paced environment and work with all levels of management.
• Solid presentation, speaking, writing & communication skills to a wide range of group sizes.

Perks & Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package

About You

Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.

About Us

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

Equal Employment Opportunity

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.