Manager Life Event Team

About the role

This hybrid role involves overseeing daily operations related to benefits administration such as pension, medical, and insurance.

Responsibilities

• Manage lifecycle stages for life events, emphasizing client follow-up and education.
• Craft and execute business strategies as client needs evolve.
• Lead cross-functional teams to ensure exemplary client service.
• Determine staffing needs and scheduling to meet operational demands.
• Translate gaps and opportunities into actionable insights.
• Analyze and identify client service skill needs and develop training plans.

Requirements

• Exceptional communication, interpersonal, and organizational skills.
• Strong leadership capability and multitasking ability in a complex environment.
• 8 years of experience in customer success within a service-oriented corporate environment.
• Experience with pension plan, health and welfare plan administration, and compliance.
• Proficient in generic office software for analysis, tracking, and reporting.

Qualifications

• Exceptional communication, interpersonal, and organizational skills.
• Strong leadership capability and multitasking ability in a complex environment.
• 8 years of experience in customer success within a service-oriented corporate environment.
• Experience with pension plan, health and welfare plan administration, and compliance.
• Proficient in generic office software for analysis, tracking, and reporting.

Skills

• Exceptional communication, interpersonal, and organizational skills.
• Strong leadership capability and multitasking ability in a complex environment.
• Experience with pension plan, health and welfare plan administration, and compliance.
• Proficient in generic office software for analysis, tracking, and reporting.

Benefits

N/A

Pay

$56.35 - $80.50 per hour

Schedule

Hybrid