Manager, Hiring Events Team

About the role

The Manager, Hiring Events Team facilitates virtual hiring services, allowing CIEE host employers to interview and hire from their home office via webcam. This role oversees many aspects of virtual hiring, including reviewing host employer needs for seasonal staff, advertising to prospective participants through CIEE’s network of International Representatives overseas, and scheduling and overseeing event execution.

Responsibilities

• Collaborate with lateral CIEE teams, host employers, and international representatives on multiple platforms.
• Orchestrate virtual and in-person hiring events: create calendar invitations, send reminders to event participants, and communicate adjustments efficiently.
• Allocate host employer positions, communicate requirements to international representatives, and make shifts as needed.
• Provide live technical support to all stakeholders during hiring events.
• Proactively monitor event enrollment and ensure completion of pre-interview requirements.
• Provide professional and consistent customer service to all stakeholders.
• Manage post-event reporting and maintain accurate hiring records in CIEE’s database, including generation and disbursal of reports to external stakeholders.
• Seek continuous improvement to virtual and in-person hiring event processes and update training and event materials annually.
• Train colleagues on web-based hiring services and new processes as needed.
• Conduct interviews of applicants for placement into seasonal positions and assist teammates as needed with adjacent hiring services.
• Manage teams that coordinate the hiring events—meet with team members weekly to ensure hiring goals are met and standards are met.
• Work with international representatives to ensure enrollments and placements are occurring.
• Analyze data to determine agent hiring service allocation.
• Regularly work with team to review job inventory to ensure appropriate strategic decisions are made.
• Work with Employer Sales Managers keeping them up to date on job inventory, country goals and event timing.
• Keep teams up to date on results of hiring events goals v. actuals.
• Track hiring service popularity to ensure appropriate staffing.
• Report on the performance of hiring services and hires by service.

Requirements

• Bachelor's degree.
• Two years of experience working in a customer-facing/client management role.
• Experience in event planning and scheduling preferred; knowledge of virtual event management a plus.
• High level of computer skills including MS Office Suite, Salesforce, and advanced Excel experience (e.g., development of macros) preferred.
• Excellent interpersonal and communication skills, both written and verbal.
• Very high-level customer service, critical thinking, and problem-solving skills.
• Self-starter with ability to take initiative and drive projects independently.
• Experience delivering results in a fast-paced team environment.
• Strong organizational skills with high level of attention to detail.
• Demonstrated ability to work with people, both in gathering information and communicating project direction and status.
• Strong ability to multi-task while overseeing daily projects and events.
• Some early morning and evening work required to accommodate host schedules.
• Some travel may be requested to attend overseas hiring events as well as domestic travel.

Qualifications

• Readiness to grow and develop yourself, our stakeholders, and our program.
• Ability to embrace CIEE’s culture and Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving).

Skills

• Customer Service
• Event Planning
• Technical Support
• Project Management
• Communication
• Organizational Skills

Benefits

• Paid time off and Parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays (based on our eligibility rules)
• CIEE Study Abroad and TEFL Program discounts
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental and vision)
• Flexible Spending Accounts/Health Savings Account (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

Pay

Competitive total rewards package.

Schedule

Remote, within Atlantic, Eastern, and Central US Time Zones.