Manager, Legal Operations Manager - Network Transactions

About the Role

In this role, you will be primarily responsible for overseeing team operations and supporting a team of attorneys managing Global Payment Network transactions.

• Supporting attorneys in the management of complex transactions, including providing closing support and comment tracking
• Managing multiple processes in support of the transaction team’s operations and compliance with procedures
• Developing and maintaining formal process documentation including procedures and process flow diagrams
• Tracking and resolving process breakdowns; proactively identify opportunities to streamline and accelerate deals
• Leading and owning oversight of process improvement work and collaborating with teammates on larger initiatives
• Collecting data and information on transactions and the team’s compliance with processes and procedures and reporting on that data and information to provide transparency to senior leadership and executives
• Preparing standardized playbooks for commonly negotiated provisions, including developing “fall back” language
• Assisting with routine amendments and NDA negotiations
• Identifying business-oriented contract redlines such as obligations or covenants to ensure business responses are consistent and reflect operational processes
• Identifying issues that require Legal SME engagement and gathering Legal SME input
• Creating and maintaining a library of Legal SME feedback where such feedback is relevant across deals to leverage existing advice and ensure advice is consistent

Qualifications

• A demonstrated ability and willingness to work as a team player in a fast-paced environment, interacting with associates across departments and job levels
• Strong organizational skills with great attention to detail
• Ability to manage multiple projects and play an important supporting role in the context of larger transactions
• Problem-solving mentality
• Excellent judgment with the ability to predict long-term consequences
• Growth mindset with an openness to new ideas, diverse perspectives, and unconventional solutions
• Strong people skills - ability to build collegial and effective relationships with colleagues and clients
• Ownership mentality, thinking like an owner vs. an employee
• Solid time management skills with the ability to prioritize a significant volume of work and to manage multiple deadlines
• Excellent communication skills with the ability to influence others and write concisely
• Willingness to embrace and integrate AI tools into legal processes and automate workflows

Basic Requirements

• Bachelor’s Degree or Military Experience
• At least 3 years of experience in Process management

Preferred Qualifications

• 4+ years of experience creating and executing contracting and negotiation strategies and processes
• Excellent organizational and time management skills
• Experience leveraging Google Workspace and its embedded smart features (including Gemini and Workspace Studio) to optimize workflows, create team assets, and enhance overall operational efficiency
• Proven ability to navigate ambiguity and establish structure within evolving operational environments
• 1+ years of experience in a law firm OR legal department
• 1+ years of experience in the financial services industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Schedule

This role is hybrid meaning associates spend 3 days per week in-person at one of our offices listed on this job posting.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• McLean, VA: $134,400 - $153,300 for Manager, Process Management
• New York, NY: $146,600 - $167,300 for Manager, Process Management
• Richmond, VA: $122,100 - $139,400 for Manager, Process Management
• Riverwoods, IL: $122,100 - $139,400 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.