Manager Network Operations

Main Responsibilities

• Administers team process and procedure
• Develops Goals and Objectives for staff
• Executes strategies and tactics to achieve increasing operational productivity and efficiency
• Makes sure process effectiveness and key performance indicators are monitored and reported
• Ensures consistent, high-quality oversight and trouble resolution for Managed Network DWDM support, customer support, and escalation management
• Implements process improvement strategies for department
• Supports client satisfaction through rapid restoration of services
• Ensures successful execution of change management activities
• Manages technical workgroup to ensure operational performance standards are met to support Company and department performance objectives
• Executes direction, goals, and priorities within Network Operations
• Maintains collaborative relationships with key departments in the Company to build and maintain product engineering standards
• Supports Senior Manager to attain clean, accurate performance reporting and business planning for the department
• Manages and monitors workload and development plans for team

What We Look For In a Candidate

• Bachelor's degree or equivalent education and experience
• Typically with 5-7 years related experience and 1+ year previous supervisory / leadership experience preferred

Pay

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Benefits

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page.

Equal Employment Opportunity

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.