Manager, Learning Innovation & Enablement

This is a strategic leadership opportunity based in the United States to transform customer education through modern learning, technology, and AI-enabled experiences.

About the role

The Manager, Learning Innovation & Enablement will shape a scalable training ecosystem designed to accelerate product adoption, customer success, and long-term business growth. You will lead a team of learning professionals while partnering closely with Product, Engineering, Sales, Marketing, and Customer Success. A key focus will be evolving traditional training into personalized, digital-first, virtual, blended, and on-demand learning solutions. You will use data, KPIs, emerging technologies, and customer insights to continuously improve learning effectiveness and measurable outcomes. The environment is collaborative, innovative, remote-first, and highly focused on experimentation, continuous improvement, and meaningful customer impact.

Responsibilities

• Define and execute a forward-looking customer learning and enablement strategy aligned with product adoption, customer success, retention, and broader business growth objectives.
• Lead the design and evolution of a scalable learning ecosystem incorporating AI-enabled personalization, digital-first experiences, and emerging learning technologies.
• Develop modular, reusable, role-based training content that remains aligned with evolving products, customer needs, and key adoption milestones.
• Drive the adoption of AI-powered learning solutions, including personalized learning paths, content recommendations, automation, and other technology-enabled approaches.
• Standardize and optimize training delivery across virtual, on-demand, blended, and instructor-led formats to create consistent and engaging customer experiences.
• Establish and monitor performance metrics such as adoption rates, onboarding speed, customer success outcomes, support reduction, and return on investment to measure program effectiveness.
• Partner with Product, Engineering, Customer Success, Sales, and Marketing teams to embed learning into customer journeys and product experiences.
• Lead, coach, and develop a high-performing learning team while promoting innovation, accountability, collaboration, and continuous improvement.
• Identify opportunities to leverage technology, AI, and data to make customer education more personalized, efficient, scalable, and impactful.
• Balance strategic planning with operational execution, ensuring learning initiatives are delivered effectively and aligned with evolving business priorities.

Requirements

• Bachelor’s degree or equivalent professional experience in learning and development, training, enablement, education, business, technology, or a related discipline.
• 7+ years of experience in training, learning and development, enablement, customer education, or a related field, including experience designing and scaling programs within technology-driven organizations.
• Demonstrated experience leading teams and managing complex, cross-functional initiatives from strategy through execution.
• Strong understanding of adult learning principles and the ability to design engaging learning experiences for diverse audiences.
• Experience developing digital, virtual, blended, and instructor-led learning solutions that address different customer needs and learning preferences.
• Strong analytical capabilities, with experience using data, KPIs, and performance metrics to evaluate programs and drive continuous improvement.
• Exceptional communication, collaboration, stakeholder management, and organizational skills, with the ability to influence senior and cross-functional stakeholders.
• Ability to balance long-term strategic initiatives with hands-on operational execution in a fast-paced environment.
• Experience using AI and emerging technologies to create personalized learning experiences, improve training effectiveness, automate workflows, or enhance learning operations.
• Familiarity with learning management systems (LMS), learning experience platforms (LXP), digital adoption platforms, or comparable learning technologies.
• Experience with customer journey mapping and designing learning experiences around adoption, onboarding, and customer success milestones.
• Knowledge of healthcare, healthcare technology, or another highly regulated industry is an advantage.
• Ability to work effectively in a remote-first, camera-enabled environment with strong virtual collaboration skills.
• Applicants must be authorized to work in the United States; employment-based visa sponsorship is not available for this position.
• Willingness to participate in a video-based interview process and use a camera during virtual meetings is required.
• Ability to successfully complete any required pre-employment screening, including a drug test where applicable.

Benefits

• Competitive salary and bonus structure.
• Healthcare, dental, and vision benefits.
• Generous HSA company contribution.
• 401(k) plan with company match from day one.
• Unlimited PTO for salaried employees plus 9 paid holidays.
• Paid parental leave for birth and adoptive parents.
• Education reimbursement to support continued professional development.
• Up to $250 per year in wellness reimbursement for eligible activities and programs.
• Remote-first work environment with a casual workplace culture.
• Opportunities for mentorship, continuous learning, and career development.
• Employee communities and diversity, inclusion, and professional networking initiatives.
• Opportunities to participate in community volunteering and charitable initiatives.
• Opportunity to lead innovative, AI-enabled customer learning programs with measurable business impact.