Manager, Learning Innovation & Enablement

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. With powerful tools, actionable insights, and expansive network reach, we help medical businesses navigate an industry constantly redefined by change. As a pioneer reshaping the future of healthcare, Availity connects over 2 million providers to health plans, processing more than 12 billion transactions annually. Headquartered in Jacksonville, FL, with offices in Bangalore, India, and a remote workforce across the U.S., we’re united by a mission to refocus healthcare on what truly matters—patient care.

About the role

The Manager, Learning Innovation & Enablement leads the strategy, design, and execution of a modern, scalable training ecosystem that drives product adoption, customer success, and measurable business outcomes. This role evolves customer education by combining learning strategy, technology, AI, and people leadership to create innovative, scalable training experiences. You will partner with leadership to define and execute the customer learning strategy, lead a team of learning professionals, drive adoption of modern enablement approaches, and leverage technology and AI to meet customers where they are. This role transforms traditional training programs into engaging, scalable learning solutions that improve customer education and enable long-term growth.

Sponsorship is not available for this position. Location: Remote, US.

Why you want to work on this team

• Lead the transformation of customer education by introducing AI-powered learning experiences and innovative digital training solutions.
• Play a key role in helping customers maximize the value of Availity products while directly influencing adoption, retention, and customer success outcomes.
• Collaborate with cross-functional leaders across Product, Engineering, Sales, Marketing, and Customer Success to shape the future customer experience.
• Join a team that values creativity, continuous improvement, and learning innovation while providing opportunities to make a measurable business impact.

Requirements

• 7+ years of experience in training, learning and development, enablement, or customer education programs.
• Experience designing and scaling training initiatives within technology-driven organizations.
• Demonstrated success leading teams and driving cross-functional programs from strategy through execution.
• Strong analytical skills with the ability to use data and KPIs to measure program effectiveness and drive continuous improvement.
• Understanding of adult learning principles and how to design engaging learning experiences for diverse audiences.
• Experience developing digital, virtual, and blended learning solutions that support a variety of customer needs.
• Exceptional communication, collaboration, and stakeholder management skills.
• Highly organized and capable of balancing strategic initiatives with operational execution.

Qualifications that set you apart

• Experience leveraging AI and emerging technologies to create personalized learning experiences and improve training effectiveness.
• Knowledge of healthcare, healthcare technology, or other highly regulated industries.
• Experience with learning management systems (LMS), learning experience platforms (LXP), digital adoption platforms, or similar learning technologies.
• Familiarity with customer journey mapping and designing training experiences that align with key adoption and success milestones.

Responsibilities

• Define and execute a forward-looking training strategy aligned with product adoption, customer success, and business growth objectives.
• Design and evolve a scalable learning ecosystem that leverages AI-enabled personalization, digital-first learning, and emerging technologies.
• Lead the development of modular, reusable, and role-based training content that remains aligned with evolving product capabilities.
• Drive adoption of AI-powered learning solutions, including personalized learning paths, content recommendations, and workflow automation.
• Standardize and optimize training delivery across virtual, on-demand, blended, and instructor-led formats.
• Monitor program performance through key metrics such as adoption rates, onboarding speed, customer success outcomes, support reduction, and ROI.
• Partner with Product, Engineering, Customer Success, Sales, and Marketing teams to embed training into customer journeys and product experiences.
• Lead, coach, and develop a high-performing learning team while fostering a culture of innovation, accountability, and continuous improvement.

Benefits

• Competitive salary and bonus structure.
• Generous HSA company contribution, healthcare, vision, and dental benefits.
• 401k match program available from day one.
• Unlimited PTO for salaried associates + 9 paid holidays (hourly associates start at 19 days of PTO).
• Wellness reimbursement up to $250/year for gym memberships, racing events, weight management programs, etc.
• Education reimbursement for furthering your education.
• Paid Parental Leave for both birth and adoptive parents.
• Community engagement through volunteer opportunities and partnerships with local and national organizations.

Availity is a certified “Great Place to Work” with a culture of continuous learning, diversity and inclusion initiatives, and casual dress code. We offer multiple employee resource groups, including a Young Professionals Group and She Can Code IT for women in tech.

Schedule

This is a remote, full-time position based in the U.S. Video camera usage is required for all virtual meetings to foster collaboration, engagement, and security.