Manager, Last Mile Operations

About the role

RXO is a leading provider of transportation solutions, leveraging cutting‑edge technology to create more efficient ways for shippers and carriers to move goods across North America. As a Manager, Last Mile Operations, you will connect with customers, assist in route planning and monitoring, and help build a bright professional future.

Responsibilities

• Oversee the daily operations of contract carriers, maintaining schedules, monitoring routes and reports, and fostering positive relationships with carriers and helpers.
• Develop and mentor staff to reach goals; train staff on company policies and procedures.
• Carry out managerial duties including interviewing, hiring, disciplining, and resolving issues.
• Ensure compliance with corporate warehouse policies, procedures, and programs.
• Supervise employees in accordance with company policies and applicable laws, including performance appraisal, rewarding, disciplining, and addressing complaints.
• Use route‑planning software to build efficient delivery routes.
• Manage the dispatch of contract carriers and resolve issues throughout the day.
• Identify problem areas and restructure routes to improve operational efficiencies.
• Train and develop contract carriers and dispatchers to exceed customer expectations.
• Ensure all work is completed accurately and within established time frames.
• Ensure photos are taken for every job.
• Allocate and request additional resources as needed.

Requirements

• Minimum 5 years of related logistics and supervisory experience.
• Proficiency with Microsoft Office (Word, Outlook, Excel).

Preferred qualifications

• Bachelor’s degree in business, logistics, or a related field.
• Availability to work a variety of shifts—including holidays, days, evenings, nights, and weekends—and occasional travel between branches and regions.
• Experience mentoring, training, and guiding less‑experienced team members.
• Bilingual in English and Spanish (read, write, and speak).
• Strong business acumen with a collaborative approach to partnering with management teams.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre‑tax accounts to streamline eligible expenses.
• Company‑paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

Culture

RXO’s values drive a unique, inclusive culture where diverse perspectives are valued, safety is paramount, and strong relationships are built. Collaboration, continuous learning, and a commitment to excellence enable the team to deliver outstanding results for customers and each other.