Manager, Last Mile Operations

About the role

As a Last Mile Operations Manager at RXO, you’ll connect with customers, assist in route planning and monitoring, and build a bright professional future.

Responsibilities

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes and reports, and fostering positive working relationships with contract carriers and helpers
• Develop and mentor staff to reach goals; train staff on company policies and procedures
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
• Ensure compliance with corporate warehouse policies, procedures, and programs
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems
• Use route planning software to build efficient delivery routes
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers and dispatchers to meet and exceed customer expectations
• Ensure that all work is completed accurately and within established time frame
• Ensure photos are taken for every job
• Allocate and request additional resources as needed

Requirements

• 5 years of related logistics and supervisory experience
• Experience with Microsoft Office such as Word, Outlook, and Excel

Qualifications

• Bachelor’s degree in business, logistics, or similar
• Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally
• Experience mentoring, training, and guiding newer/less-experienced team members
• Bilingual English/Spanish (read, write, and speak both languages)
• Strong business acumen with the willingness to act in partnership with management teams

Pay

Compensation for this role is $87,500–$93,500. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

Benefits

• Competitive pay
• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days; Hourly: Earn up to 13 days PTO / Salary: Earn up to 15 days PTO
• Up to 40 hours bereavement leave
• Up to 16 hours volunteer time
• Jury duty
• At least 2 weeks family bonding leave
• Up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement